Ivo Inc.

SMB Account Manager

San Francisco

Sponsorship not specified$110k-$150kDetected 12 days ago

CanvaCRMAccount ManagementProcurementCustomer SuccessOrganizational Skills

About the role

SMB is one of Ivo's fastest-growing segments and this role is at the center of it.
It's an entrepreneurial, commercially-driven role for someone who thrives in a fast-moving environment and wants real impact from day one.

Own and grow a portfolio of 200+ SMB accounts, hitting revenue targets through contract renewals, upsells, and new product expansion.
Partner with a dedicated CSM to run scaled engagement motions: webinars, campaigns, and proactive outreach that drive adoption and surface expansion opportunities.
Maintain accurate forecasts and clean CRM data in partnership with your manager and RevOps.
Work cross-functionally with Sales, Legal, Marketing, and Product to solve complex customer challenges that drive expansion and product adoption.
As an SMB Account Manager, you'll own a high-volume portfolio of accounts, driving expansion, adoption, and renewals at scale.
You'll work closely with a dedicated CSM to build playbooks, run webinars, and find creative ways to grow a book of business quickly.
The opportunity to build you'll be one of the first Account Managers at Ivo, helping define the mid-market playbook.

2-4 years in SaaS account management, sales, or quota-carrying customer success - with something real to show for it.
Track record of hitting quota through new product sales, upgrades, and expansion motions, not just renewals.
Competitive and creative. You find ways to win, especially when the path isn't obvious.
Strong discovery and demo skills, able to run a structured consultative process with multiple stakeholders.
Commercial relationship builder. You've built durable partnerships with customers and know how to grow them.
Curious about the legal industry and excited by how technology is changing the way companies manage risk and agreements.
Clear, confident communicator with strong instincts for people and able to build trust inside and outside the company.
Highly organized and self-motivated, strong follow-through on commitments, big and small.
High integrity, here to build something great for the long term.
Prior early stage or scale-up experience where you built the process from scratch.
Competitive compensation $110-150K OTE (base salary + variable compensation tied to renewal and expansion targets)
Equity meaningful ownership in a company that 6x'd ARR last year.

Competitive compensation $110-150K OTE (base salary + variable compensation tied to renewal and expansion targets)

401(k) Retirement Plan save for the future with our 401(k) program.
Bring an entrepreneurial mindset to your portfolio, know your customers' business well enough to know where Ivo should be, and drive adoption in the workflows that matter most to them.

This listing is sourced directly from Ivo Inc.'s careers page and normalized into a canonical job model.