Mass General Brigham

Patient Access Supervisor

Boston-MA

Sponsorship not specified$80k-$116kDetected 6 days ago

RecruitingCustomer SupportPatient CareResearchLeadershipCommunication

About the role

POSITION SUMMARY: Under guidance from the Manager of Patient Access and Admissions, responsible for the day-to-day administrative operations of Admitting and Emergency Department Registration
ensuring that productivity and quality standards are met.
make sound decisions and interact with patients, patients' families, visitors and all levels of staff in a professional and diplomatic manner.

As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.
Acts in a dotted line supervisory capacity, providing support for all Patient Access areas.
Maintain patient confidentiality and privacy by accessing patient information only to extent necessary to fulfill assigned duties.

Ability to use commons sense, decision-making and negotiating skills to achieve desired results.
Ability to function independently and prioritize work within established policies.
Thorough knowledge of hospital and inter-departmental functions.
Must be able to stand for long periods of time and able to push 10-15 pounds.
Ability to analyze data and make informed decisions.
Because this position is patient-facing and the Hospital is always open, the Supervisor must be prepared to work outside his/her scheduled hours when required by the Manager.
This is an essential employee role, during a state of emergency or disaster that may impact the operations of the Hospital, all employees in this role could be required to report for duty.
Education
Associate's degree in healthcare administration preferred
Can this role accept experience in lieu of a degree?
Licenses and Credentials
Experience
Experience in a healthcare setting, with a focus on patient access and registration At least one year preferred supervisory experience
Knowledge of healthcare regulations and patient privacy laws.
Ability to work well under pressure and manage multiple tasks simultaneously.
Strong customer service orientation and commitment to providing excellent patient care.
Additional Job Details (if applicable)

$79,560.00 - $115,720.80/Annual
Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.
The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.
In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Associates degree, preferably in health-care related field but experience accepted in lieu of degree.
We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Analyze workflows to design creative schedules to accommodate changing business needs of the area and collaborate with colleagues as needed, to ensure that the department has appropriate coverage.
Process weekly payroll and manage time off requests.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission.

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer.
We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level.

This listing is sourced directly from Mass General Brigham's careers page and normalized into a canonical job model.