Cartesia
Scaled Customer Success Manager
*HQ - San Francisco, CA · Mid
Sponsorship not specifiedDetected 59 days ago
DatabricksCRMSalesAccount ManagementCustomer SuccessSystems EngineeringCommunicationOrganizational Skills
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odds of building a lasting career here
34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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About the role
- As our customer base grows, we can't just keep adding headcount to keep up.
- Success needs to scale through thoughtful systems, great customer programs, and product expertise.
- Help customers realize value quickly by driving product adoption and successful onboarding.
Responsibilities
- Partner with Sales to identify expansion opportunities driven by customer adoption and usage.
- Create scalable customer assets including playbooks, documentation, webinars, office hours, and enablement content.
- Partner with Product and Engineering to bring customer feedback into roadmap discussions and improve the overall product experience.
- Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.
- We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others.
- 🦖 Your own personal Yoshi
Requirements
- 3-6 years of experience in Customer Success, Technical Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role at a high-growth B2B SaaS company.
- Strong product intuition and customer empathy- you enjoy understanding customer goals and helping them succeed.
- Experience managing a scaled portfolio of customers while maintaining strong customer outcomes.
- Excellent organizational skills with the ability to prioritize across many customers and competing initiatives.
- A data-driven approach to Customer Success. You're comfortable using product usage data, customer health signals, and CRM insights to prioritize your work.
- High ownership and comfort operating with ambiguity. You proactively identify problems and drive them to resolution.
- A builder mindset. You enjoy creating playbooks, improving processes, and designing systems that scale beyond your own portfolio.
- Commercial awareness and an understanding of how adoption drives retention and expansion.
Nice to have
- Experience with developer tools, APIs, AI products, infrastructure software, or technical SaaS platforms.
- Experience supporting technical buyers such as engineers or product teams.
- Even if you don't meet every qualification above, we'd still encourage you to apply.
- Note: Cartesia participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire.
- 🏢 In-office policy: We're an in-person team based out of offices in 🇺🇸 San Francisco, 🇬🇧 London and 🇮🇳 Bangalore.
- Your Recruiter will work with you to understand your visa sponsorship needs from the first call.
- 🚢 We ship fast.
- All of our work is novel and cutting edge, and execution speed is paramount.
Skills
- Excellent written and verbal communication skills across technical and non-technical audiences.
- Comfortable using AI tools to automate repetitive work and spend more time solving customer problems.
Compensation
- 💰 Compensation Competitive base salary alongside attractive equity package.
Benefits
- 💰 Compensation Competitive base salary alongside attractive equity package.
- 🩺 Health Insurance Fully covered medical insurance along with dental and vision for you and your family.
- 🧑🧑🧒🧒 Parental Leave 9 weeks paternity & 12 weeks maternity leave
- 🚆 Commuter Allowance A monthly stipend to help you get to and from the office.
- 🏖️ Flexible PTO Take as much time as you need to recharge your batteries.
- We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status.
- Build repeatable onboarding, education, and lifecycle programs that scale from hundreds to thousands of customers.
- Monitor customer health, identify risks early, and proactively improve retention.
Company info
- ABOUT CARTESIA Our mission is to architect AI that learns from and interacts with the world like humans do.
- Our customers range from scrappy AI startups shipping their first voice agent to rapidly growing companies building production-grade voice experiences.
- You'll partner closely with Sales, Product, Engineering, and Marketing to improve the customer journey while building the playbooks, automations, and lifecycle programs that make Customer Success a force multiplier for the company.
- Become a trusted product expert, helping customers adopt best practices and get the most out of the platform.
- Own the customer journey from onboarding through renewal for a growing portfolio of startup and SMB customers.
- Our mission is to architect AI that learns from and interacts with the world like humans do.
Equal opportunity
- equal opportunity employer.
Visa & Work Authorization
- We provide visa sponsorship support and assess each circumstance on a case-by-case basis.
- However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success.
- Your Recruiter will work with you to understand your visa sponsorship needs from the first call.
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This listing is sourced directly from Cartesia's careers page and normalized into a canonical job model.