Hard Rock Digital
Manager – Customer Service
Jersey City, New Jersey, United States
Sponsorship not specifiedDetected 26 days ago
Performance ManagementCustomer SupportLeadershipMentoring
About the role
- Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world.
- We care about each customer's interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.
- Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality.
Requirements
- Responsible for the overall performance and productivity of direct reports Proven ability to meet performance, efficiency, and quality assurance targets.
Skills
- Passion for performance management and execution against operational targets.
- Proven analytical skills and an understanding of metrics and key performance measurements used to steer the business.
- Experience applying tactical and operational thinking, implementing action plans, providing clear direction, and following up on goals.
- Using data and insights in customer interactions to come up with actions and solutions to enhance customer experience.
- Benefits include:
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This listing is sourced directly from Hard Rock Digital's careers page and normalized into a canonical job model.