Smile Digital Health

Application Support Engineer (Remote Canada)

Toronto, Ontario · Internship

Sponsorship not specifiedCAD 85k-CAD 100kDetected 5 days ago

JavaSpringCode ReviewGitAzureCloud PlatformsHelmRESTIncident ResponseCustomer SupportHL7/FHIRProblem Solving

About the role

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth.
We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!
We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

Responsibilities

Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents, participating in major incident response and root cause analysis as needed.
Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, and interoperable technical solutions while ensuring alignment with architectural standards and best practices.
Collaborate cross-functionally with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes.
Lead technical decision-making by evaluating emerging technologies, recommending improvements to tools, frameworks, coding standards, and software development practices, and driving continuous improvement initiatives.
Maintain and enhance development frameworks, technical documentation, and operational procedures to ensure knowledge sharing and long-term maintainability.
Participate in an on-call production support rotation and provide after-hours support for critical production incidents, ensuring timely resolution and minimal customer impact.
Demonstrate strong analytical and problem-solving skills with the ability to identify root causes, evaluate alternatives, and implement effective technical solutions.
This position works closely with the client as well as our internal development and QA teams to support the product.
This position will include on-call rotation for Tier 2 issue support.

Requirements

Successful completion of coding camp/ diploma / undergraduate degree and/or equivalent experience
3+ years of experience with Software Development in Java.
Experience with developing software applications, unit and functional test practices.
Experience in end-to-end feature development.
Experience with Hibernate, Spring, REST web services, Git is an asset.

Nice to have

Experience in HL7 (V2, FHIR) is highly preferred.

Compensation

Some of the benefits we offer: * Remote Work Environment * Flexible Time Away From Work Policy including PTO, Personal and Sick Days * Competitive Salary and Health/Medical Benefits * RRSP/TFSA/401K Employee Contribution * Life and Disabili

Benefits

We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries.
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
At its heart, the Smile platform enables people and organizations to better manage healthcare data.

Company info

We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.

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This listing is sourced directly from Smile Digital Health's careers page and normalized into a canonical job model.