Oyster

Customer Success Manager (Americas)

The Americas

Sponsorship not specifiedDetected 72 days ago

SalesCustomer SuccessZendeskLeadershipCommunicationCollaborationOrganizational Skills

About the role

We are seeking a passionate and results-driven Customer Success Manager to join our dynamic team.
As a Customer Success Manager (CSM), you will play a pivotal role in managing relationships with our diverse customer base, ensuring their success and satisfaction with our platform and services.

Manage customer escalations and collaborate cross-functionally to resolve issues and ensure customer satisfaction.
Lead and participate in cross-functional projects aimed at improving customer engagement and satisfaction.
Act as the primary point of contact for internal teams, addressing and prioritizing requests from Sales, Support, and other departments.
Collaborate with the Sales team to ensure customer retention, particularly in churn-risk situations.
We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset.

Minimum of 2 years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company.
Proven track record of managing multiple customer relationships and driving customer success initiatives.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Experience in the HR industry and employment practices spanning multiple countries
Proficiency in both written and spoken English language is required
As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.

Our Customer Success POD is a dynamic and tightly-knit group committed to crafting a seamless customer journey.

Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.

Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.
Each month, receive a wellbeing allowance in your ThanksBen wallet.
Spend it on a wide range of options; see the benefits catalogue https://www.thanksben.com/employee-benefits-catalogue for ideas.
All new parents are eligible for at least three months' paid leave, with job protection for up to 12 months or as required locally.
Receive a stipend for your laptop and home office equipment to get you set up quickly.
Responsible for addressing and managing customers' health cases assigned to them.
Identify opportunities for improvement and scalability in customer success processes, contributing ideas and solutions to enhance customer health.

Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels.
Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges.
Collaborate with Treasury on payment collection for late-paying customers
Work closely with Product, Sales, Support, and Marketing teams to ensure customers receive comprehensive support and maximize the value of our platform.
Stay abreast of product updates and industry trends, continuously enhancing your skills and knowledge to better serve our customers.
Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer.

equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment.

As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.

This listing is sourced directly from Oyster's careers page and normalized into a canonical job model.