Precisely US Jobs
Senior Support Engineer(B2Bi)
United States · Senior
Sponsorship not specifiedDetected 9 days ago
JavaC++SwiftSQLNoSQLCassandraDockerKubernetesLinuxLLMsCustomer SupportTCP/IPCommunicationProblem Solving
About the role
- Excellent planning and communication skills are a must for case management.
Responsibilities
- Experience supporting, developing, or managing Sterling B2B Integrator or Sterling File Gateway is highly desired.
- Understanding of networking design principles and protocols such as TCP/IP, HTTP/S, S/FTP, SMTP, AS2, and others.
Requirements
- All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks.
- Specific technical or software skills required
Nice to have
- B2B communication protocols such as AS2, SWIFT, Connect:Direct, and older protocols ldap, sftp, ftp, https with both server and client authentication.
Skills
- Applies AI tools to analyze logs, error messages, and diagnostic outputs.
- Uses AI-generated scripts, queries, and troubleshooting workflows to accelerate problem resolution.
- Experience using tools such as Microsoft 365 Copilot
- Experience reading and/or writing C, C++, Java, or other object-oriented languages.
- Detailed knowledge of one or more of the following technologies is a plus:
- UNIX/Linux (AIX, Red Hat EL, Solaris, HP-UX) and Windows knowledge and administration.
- Database systems (Oracle, Microsoft SQL Server, DB2, JDBC).
- Messaging system tools such as JMS or IBM MQ
- Candidates should have strong problem-solving skills and technical depth.
Benefits
- Periodic weekend and late shifts for time zone coverage and on-call support.
- Bachelor's or master's degree in computer science or related field (Equivalent work experience will be accepted in place of the education requirement).
Company info
- Contribute to comprehensive internal and external knowledge Base documentation for use by both customers and team members.
- What we are looking for:
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