CNA

Complex Claims Consulting Director - Financial Lines - Public D&O/E&O

Melville, NY, USA · Director

Sponsorship not specified$97k-$189kDetected 13 days ago

NegotiationValuationCustomer SupportLeadershipCommunicationCritical ThinkingTime ManagementOrganizational SkillsMicrosoft Office

About the role

You have a clear vision of where your career can go.
And we have the leadership to help you get there.
include the management of all claim resolution activities in accordance with company protocols, while achieving quality and customer service standards.

Performs a combination of duties in accordance with departmental guidelines:
Establishes and manages significant claim budgets by identifying, selecting and actively managing appropriate resources, delivering high quality services, and coordinating all efforts leading to timely resolution of the claim/accounts.
Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for the specialized line of business, and may represent company in industry trade groups or other important events.
Mentors, guides, develops and delivers training to less experienced Claim Professionals and may assist with special projects as needed.
May perform additional duties as assigned.
Extensive experience in leading complex negotiations, as well as developing and implementing resolution strategies.
Ability to drive results by taking a proactive long-term view of business goals and objectives.
Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers.
Ability to lead multiple and shifting priorities in a fast-paced and challenging environment.
At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems.
Strong work ethic, with demonstrated time management, organizational skills, and an ability to work independently in a fast-paced environment.
Knowledge of Microsoft Office Suite and ability to learn business-related software.
Demonstrated ability to value diverse opinions and ideas.
Bachelor's degree with Master's preferred in a related discipline or equivalent.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.

I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role.

Expert knowledge of commercial insurance industry, products, policy language, coverage, and claim practices.
Extensive experience interpreting commercial insurance policies and coverage.

Position requires regular communication with customers and insureds and has national or company-wide scope of responsibility.
Leads all activities involved with a focused investigation to determine compensability, liability and covered damages by gathering pertinent information, documenting statements from customers/ claimants, and working with experts, or other parties, as necessary to verify the facts of the claim.
Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others by effectively identifying high profile matters, developing executive loss summaries, coordinating and communicating resolution strategies and sharing relevant current events and case law.
Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate very complex claim facts, analysis and recommendations in a concise manner to senior management, as well as with external business partners and customers.

This listing is sourced directly from CNA's careers page and normalized into a canonical job model.