Us Finning

Technical Service Representative - Mildred Lake

Fort McMurray, AB, CA · Contract

Sponsorship not specifiedDetected 6 days ago

ForecastingCustomer SupportCommunicationProblem SolvingTime Management

About the role

This is a great opportunity to join a dynamic team with broad business exposure and great potential for career growth.
So if you have an interest in the operation, maintenance, and repair execution of large mining equipment, we want to hear from you!
This is a Continuous 14 x 14 Shift located at Mildred Lake

Requirements

Minimum 5 years' experience in a customer service role
Ability to work well under pressure
Self-starter and ability to work in a team environment as well as independently
If at any time your driver's license is revoked or restricted, you are required to immediately inform the Company
Journeyperson Red Seal Heavy Equipment Technician with mechanical experience/aptitude
Strong communication skills including verbal and written
Strong organizational, problem solving and time management skills
Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
A high attention to detail
Valid drivers abstract
Strong experience and technical background with Caterpillar Mining products

Compensation

You are required to maintain a valid driver's license at all times and agree to provide an annual driver's abstract.

Company info

Finning Canada
Number of Openings:
Worker Type:
Position Overview:
As a Technical Service Representative you will primarily be responsible for supporting customer machine fleet health and optimization objectives, retaining good customer relationships, and improving the operation and maintenance of mining equipment to Caterpillar OEM standards and specifications.
In addition, the position is responsible for attending scheduled customer visits, aiding in resolving customer complaints and concerns, and forecasting/supporting future customer requirements.
Job Description:
Work towards minimizing equipment downtime and maintain production requirements as scheduled
Send technical analysis to the customers, and provide the customer with recommended service and repair options
Based on the technical audit of the machine and analysis report, the TSR will make recommendations to the customer on what components will need to be replaced
Must develop and maintain open lines of communication with all supportive internal and external departments
Ensure analysis, maintenance and repair recommendations are provided to appropriate groups in a timely manner
Rapid escalation to the appropriate individuals and/ or groups of any machine down situations
Accountable for building and maintaining a reporting database of all equipment technical issues
Technical support for commercial and operations team to provide value based insights in support of customer objectives
Part of a dynamic and supportive team structure that's responsible for aiding in repair execution effectiveness and establishment of best practices recommendations

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This listing is sourced directly from Us Finning's careers page and normalized into a canonical job model.