Upward Health
Help Desk Manager
Hauppauge, New York
Sponsorship not specifiedDetected 47 days ago
AndroidCybersecurityJiraStakeholder ManagementOperations ManagementLogisticsProcess ImprovementInventory ManagementPerformance ManagementCustomer SupportZendeskLeadershipCommunicationCollaborationProblem SolvingTime ManagementMentoringAdaptabilitySharePoint
About the role
- Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care.
- Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help.
- Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients.
Responsibilities
- Ability to oversee and optimize helpdesk workflows, ticket queues, and support performance metrics.
- Working knowledge of enterprise IT systems and services to effectively support and guide the team.
- Ensures accurate and comprehensive documentation of support processes and solutions.
Skills
- Strong expertise in Microsoft and Android platforms.
- Experience supporting and managing Microsoft environments (Office 365, Exchange, SharePoint, Teams).
- Proven experience managing helpdesk or IT support teams.
- Knowledge of ticketing systems (e.g., Jira, ServiceNow, Zendesk) and SLAs.
- Efficient troubleshooting skills across hardware, software, and networks.
- Strong communication and leadership skills.
- Demonstrated proficiency in inventory control, tracking, and logistics operations
- Ability to lift, move, and set up technical equipment weighing up to 50 pounds.
- Ability to frequently lift and transport equipment ranging from 5 to 30 pounds.
- Equipment exceeding 50 pounds must not be lifted alone and should be handled with assistance or proper lifting equipment.
- Leadership and Team Development
- Service Excellence
Compensation
- $80,000 - $80,000 USD
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This listing is sourced directly from Upward Health's careers page and normalized into a canonical job model.