Pathstone
Service Desk Technician
Boulder, CO; Denver, CO · Staff+
No sponsorship$65k-$75kDetected 5 days ago
JiraCustomer SupportResearchCommunicationCollaborationProblem SolvingMicrosoft TeamsSharePoint
About the role
- Company Description: Pathstone is a growing wealth management firm serving ultra-high net worth families, single family offices, foundations, and endowments.
- Pathstone is committed to making a meaningful difference for clients and their families, while fostering a supportive, purpose-driven environment for our professionals.
- Job Description: Provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer hardware or software.
Responsibilities
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, printing, and similar concerns.
- Collaborates with other staff to research and resolve problems.
- Maintains knowledge of technology innovations and trends.
- Performs other related duties as assigned.
- to help clients pursue their Preferred Life - with clarity, confidence, and long-term support across the full landscape of wealth and well-being.
Requirements
- Bachelor's degree in Computer Science or related field.
- Experience in troubleshooting Microsoft Teams issues, setting up channels, and managing collaboration features.
- Familiarity with Intune for mobile device management (MDM) and endpoint security.
- Ability to follow instructions, be a team player, handle stress, meet tight deadlines, demonstrate an upbeat demeanor.
- Must be able to lift at least 15 pounds.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional and pleasant telephone manner.
- Ability to explain technical issues to technical and nontechnical team members and customers.
- Strong analytical and problem-solving skills.
- Proficient in managing M365 applications, including Exchange Online, SharePoint, Teams, and OneDrive.
- Competent in diagnosing and resolving Windows-related problems.
- Skilled in M365 user provisioning, license management, and mailbox administration.
Nice to have
- 3+ years of experience in customer technical support highly preferred.
- Proficient in using service desk tools such as Service Desk Plus, Jira Service Desk, or Zendesk.
Compensation
- Pathstone's expected starting base compensation range for the position as of the time of this posting is $65,000 - $75,000 per year.
- The actual base compensation selected for this role will be set based on a variety of factors, including (but not limited to) experience, education, specialty and training.
Benefits
- include comprehensive medical, vision, and dental coverage, flexible spending options, flexible PTO, life insurance, education support, a 401(k) plan, parental leave, and more.
- Our people are our greatest asset, and we offer a competitive, flexible benefits program designed to support life both inside and outside of work.
- The actual base compensation selected for this role will be set based on a variety of factors, including (but not limited to) experience, education, specialty and training.
- The successful candidate(s) may also be eligible for a discretionary bonus award.
Equal opportunity
- equal opportunity employer.
Visa & Work Authorization
- Please note, we are unable to provide visa sponsorship for the position offered.
- Accordingly, we are unable to hire individuals who require, or will require, employment visa sponsorship either now or in the future.
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This listing is sourced directly from Pathstone's careers page and normalized into a canonical job model.