Barbaricum
Help Desk Lead (Pre-Award)
Doral, Florida, United States · Staff+ · Contract
Sponsorship not specified$30k-$60kDetected 43 days ago
JiraAccount ManagementCustomer SupportCommunicationCollaborationCompTIA
About the role
- Headquartered in Washington, DC's historic Dupont Circle neighborhood, Barbaricum also has a corporate presence in Tampa, FL, Bedford, IN, and Dayton, OH, with team members across the United States and around the world.
- Through all of this, we have built a vibrant corporate culture diverse in expertise and perspectives with a focus on collaboration and innovation.
Responsibilities
- Lead and manage day-to-day help desk operations supporting enterprise users and mission systems.
- Supervise and mentor help desk personnel, ensuring effective service delivery and customer support.
- Manage ticket queues, escalations, and incident resolution activities using enterprise ticketing platforms.
- Implement and maintain IT support workflows, processes, and service management best practices.
- Coordinate support activities across cloud-based and on-premises environments.
- Support enterprise device provisioning, account management, and IT asset tracking activities.
- Troubleshoot and resolve complex technical issues while serving as an escalation point for support staff.
- Collaborate with infrastructure, cybersecurity, and engineering teams to support operational continuity and user satisfaction.
- Experience implementing IT support workflows and ensuring SLA compliance.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent professional experience.
- Experience with ticketing platforms such as ServiceNow, JIRA, or similar service management tools.
Skills
- Our teams are at the frontier of the Nation's most complex and rewarding challenges.
Compensation
- $30k-$60k
Equal opportunity
- Experience leading teams in fast-paced, mission-driven environments.
Visa & Work Authorization
- fied applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregna
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This listing is sourced directly from Barbaricum's careers page and normalized into a canonical job model.