Spire
Strategic Account Manager, U.S. Federal
Washington, DC · Contract
No sponsorshipDetected 2 days ago
TypeScriptAlgorithmsAccount ManagementBusiness DevelopmentExcelLogisticsProcurementCustomer SuccessLeadershipCommunication
About the role
- This is a senior customer-facing role responsible for the post-award commercial success of key federal accounts.
- The Strategic Account Manager serves as the primary commercial relationship owner throughout the life of a contract, overseeing customer engagement, contract administration, financial performance, renewals, and account growth activities.
- The Strategic Account Manager works in close partnership with Delivery Project Managers and engineering teams responsible for technical execution and program delivery.
Responsibilities
- Develop trusted relationships with program managers, contracting officers, CORs, acquisition professionals, and senior mission stakeholders.
- Maintain deep understanding of customer priorities, mission objectives, funding environments, and program roadmaps.
- Develop and maintain strategic account plans that support customer success, retention, and long-term growth.
- Partner with Finance, Contracts, and Program teams to support invoicing, payment milestones, contract modifications, option exercises, and scope changes.
- Monitor contractual obligations, identify potential risks, and proactively drive resolution to protect customer relationships and program outcomes.
- Support renewal and recompete strategies by coordinating early engagement and long-term account planning activities.
- Collaborate with Business Development and Federal Sales teams to support expansion opportunities within existing accounts.
- Partner closely with Delivery Project Managers, engineering teams, and technical stakeholders to maintain visibility into program status and customer priorities.
- Develop account growth strategies that align customer mission requirements with Spire capabilities.
- Escalate commercial or relationship risks when necessary and help drive successful resolution.
Requirements
- Working knowledge of federal acquisition processes, contracting vehicles, FAR/DFARS, and government procurement practices.
- Experience managing complex customer engagements involving technical services, software, data, analytics, or mission-focused solutions.
- Ability to operate effectively across both classified and unclassified customer environments.
- Familiarity with satellite, space, geospatial, GEOINT, weather, maritime, aviation, or related national security technology sectors.
- Experience identifying and closing account expansion, renewal, or upsell opportunities within government programs.
- Travel: Travel as required for customer meetings, program reviews, classified engagements, industry events, and partner activities.
- Required
- 8+ years of experience in account management, program management, customer success, business development, or related customer-facing roles supporting U.S. Federal Government customers.
- Demonstrated experience managing strategic customer relationships in defense, intelligence, civilian agency, or government technology environments.
- Experience working with both government customers and federal systems integrators.
- Who Tends to Succeed in This Role
- Successful candidates are relationship-driven professionals who combine strong customer engagement skills with commercial discipline and strategic thinking. They are comfortable navigating complex government organizations, managing multiple stakeholders, and balancing customer advocacy with business objectives.
- They thrive in collaborative environments, build credibility quickly, and excel at developing long-term partnerships that create value for both customers and the business.
- Logistics:
Nice to have
- Access to US export-controlled software and/or technology may be required for this role.
- If needed, Spire will arrange the necessary licenses-this is not something candidates need to have before applying.
- Clearance: Active Secret clearance required.
- Top Secret or TS/SCI clearance strongly preferred.
- Candidates must be U.S. citizens and able to maintain clearance eligibility throughout employment.
Benefits
- While delivery teams own execution, the Strategic Account Manager owns the commercial relationship, customer engagement strategy, and overall health of the account.
- Own the commercial health and performance of assigned contracts throughout the customer lifecycle.
Company info
- Our satellite constellation and proprietary analytics platform deliver mission-critical insights across weather, maritime, aviation, intelligence, and defense applications.
- As demand for commercial space-based capabilities continues to grow across government markets, this role provides the opportunity to work directly with mission-focused customers while helping shape the long-term growth of Spire's federal business.
This listing is sourced directly from Spire's careers page and normalized into a canonical job model.