Dexory
Service Lead - US
United States
No sponsorship$20k-$401kDetected 49 days ago
LinuxJiraConfluenceLogisticsRoboticsProblem Solving
About the role
- This isn't a role where you inherit a mature function-you'll shape it.
- From defining how service is delivered, to leading technicians in the field, to influencing product improvements through real-world feedback, you'll sit at the intersection of engineering, operations, and customer success.
- You'll start by getting hands-on with our systems-training across production and service to deeply understand how our robots are built, deployed, and maintained.
Responsibilities
- Build and scale service operations across North America -processes, standards, and team capability
- Develop preventative maintenance strategies in partnership with Engineering to maximise uptime
- Create and implement service procedures, diagnostics, and repair standards
- Drive root cause analysis and continuous improvement, feeding insights back into product and engineering
- Own service quality, traceability, and compliance with safety and QA standards
- Collaborate globally to support deployments and share best practices across regions
- Lead hands-on servicing, maintenance, and repair of Dexory robotic systems in the field
- Lead and mentor field technicians, especially in high-pressure troubleshooting scenarios
- Be the trusted technical partner for customers during deployments and ongoing operations
Requirements
- 5+ years in field service, electromechanical systems, or technical operations (robotics, aerospace, automotive, rail, or similar)
- Experience leading teams in complex, fast-moving environments
- Experience with tools like Jira, Confluence, Slack, or G-Suite
- Familiarity with MES or production systems
- Knowledge of structured problem-solving methods (5 Whys, FMEA, Fishbone)
Compensation
- 20 days annual leave
Benefits
- We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.
- Health insurance
- 20 days annual leave
Company info
- Please note: We are unable to provide sponsorship or relocation for this role.
Equal opportunity
- AAP/EEO Statement
Visa & Work Authorization
- Please note: We are unable to provide sponsorship or relocation for this role.
This listing is sourced directly from Dexory's careers page and normalized into a canonical job model.