Ellipsis Health

Ellipsis Health

Senior QA Engineer, Forward Deployed

San Francisco - Hybrid · Senior

Sponsorship not specified$120k-$140kDetected 48 days ago
SQLPostgreSQLGCPCloud PlatformsData EngineeringNLPLLMsCadenceTest AutomationManual TestingCommunicationCollaboration

About the role

  • As a Forward Deployed QA Engineer, you will occupy a critical, high-impact role dedicated to ensuring the reliability, stability, and quality of our core conversational AI product, Sage, across diverse client workflows.
  • This role bridges the gap between Quality Assurance, AI Engineering, and Production Operations.
  • You will focus heavily on automated testing, prompt engineering validation, and rapid root cause analysis (RCA) of Large Language Model (LLM)-driven behaviors in fast-paced, real-world deployments.

Responsibilities

  • Workflow Mapping & Test Case Generation: Deeply analyze assigned client workflows to design robust, comprehensive positive and negative test cases that safeguard system stability.
  • AI-Driven Test Automation: Build and execute automated test scenarios by configuring shadow agents.
  • Deployment Cadence & Cross-Functional Collaboration: Partner closely with engineering teams during release cycles to proactively identify, triage, and unblock technical roadblocks, ensuring the product is continuously deployment-ready.
  • Daily LLM Defect RCA: Perform rigorous, daily root cause analysis on LLM-specific failures inherent to generative AI, including hallucinations, high latency, and logic deviations.
  • Advanced Evaluation Frameworks: Maintain a strong conceptual understanding of advanced LLM evaluation paradigms and tools such as LLM-as-a-judge - to remain aware of how AI response quality and accuracy are programmatically graded at scale.
  • Deeply analyze assigned client workflows to design robust, comprehensive positive and negative test cases that safeguard system stability.
  • Build and execute automated test scenarios by configuring shadow agents.

Requirements

  • Experience in QA Engineering: Strong background in software quality assurance, with a proven track record of designing, executing, and managing end-to-end test strategies (Smoke, Sanity, Regression, Functional).
  • LLM & Generative AI Expertise: Hands-on experience or deep technical familiarity with troubleshooting LLM behaviors, diagnosing hallucinations, managing latency, and using LLM call-tracing tools.
  • Technical & Logging Proficiency: Ability to comfortably write SQL queries (specifically PostgreSQL) to pull data logs and navigate cloud infrastructure logs (such as GCP) to perform rapid root-cause analysis.
  • Client-Facing Capability: Strong communication skills and the professional agility required to manage UAT timelines, coordinate with client stakeholders, and support rapid production deployments.
  • Hands-on experience or deep technical familiarity with troubleshooting LLM behaviors, diagnosing hallucinations, managing latency, and using LLM call-tracing tools.
  • Strong communication skills and the professional agility required to manage UAT timelines, coordinate with client stakeholders, and support rapid production deployments.
  • Prompt Evaluation & Optimization: Apply a strong understanding of prompt awareness to draft, refine, and evaluate prompts used within the testing framework to accurately simulate user behaviors and edge cases.
  • Voice & Conversational AI Domain Knowledge: Foundational understanding of Speech-to-Speech pipelines, including Automatic Speech Recognition (ASR), audio-to-text workflows, and core knowledge base integrations.
  • Telephony Foundations: Basic familiarity with enterprise telephony routing, call management mechanics (warm/blind transfers), and voicemail detection systems.
  • We offer competitive salary and benefits, including 401(k) matching, health, vision, and dental insurance, and very flexible paid time off.
  • The typical salary range for this role is $120,000 to $140,000 USD, depending on skills, qualifications, and relevant experience.
  • As a health technology company, we reserve the right to run background checks on candidates to whom we extend offers, in compliance with applicable laws. We evaluate candidates holistically and comply with all "ban the box" regulations.
  • If you have a disability or require accommodations during the application or recruitment process, please contact careers@ellipsishealth.com.

Compensation

  • The typical salary range for this role is $120,000 to $140,000 USD, depending on skills, qualifications, and relevant experience.

Benefits

  • As a health technology company, we reserve the right to run background checks on candidates to whom we extend offers, in compliance with applicable laws.

Company info

  • The Forward Deployed Team is our primary customer-facing unit, acting as the crucial bridge between our core product and our enterprise clients.
  • This fast-moving team manages the end-to-end lifecycle of enterprise conversational AI deployments, from pre-sales Statements of Work (SOWs) through go-live.
  • We maintain daily, high-touch interactions with customers to communicate workflow progress, manage User Acceptance Testing (UAT) deadlines, integrate client feedback, and ensure that deployments are executed rapidly while maintaining rigorous quality standards.
  • Ellipsis Health is located in the San Francisco Bay Area, but we are open to remote candidates within the United States.
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This listing is sourced directly from Ellipsis Health's careers page and normalized into a canonical job model.