Panopto

Panopto

Join Our Talent Community: Account Manager

Remote - US

Work authorization required$70k-$80kDetected 517 days ago
ExpressCRMAccount ManagementNegotiationForecastingExcelCustomer SuccessCustomer SupportResearchCommunicationPublic Speaking

About the role

  • As part of a dynamic and collaborative team, Account Managers play an important role in ensuring customer success and long-term retention.
  • Join Panopto and be part of an exciting journey where you'll have the chance to make a real impact on the company's success and growth.
  • If you excel in communication with a vigorous sales orientation mindset, we encourage you to apply.

Responsibilities

  • Manage the software renewal process for assigned accounts, ensuring timely and successful contract renewals.
  • Proactively engage with clients to drive adoption and usage and address concerns while ensuring customer satisfaction and retention.
  • Collaborate closely with the sales and marketing teams to develop targeted strategies and campaigns to maximize upselling potential.
  • Collaborate with the marketing team to provide insights and contribute to the development of effective sales and marketing materials.
  • Develop account plans and strategies to achieve upselling and renewal objectives.

Requirements

  • Proven track record of meeting or exceeding sales targets and quotas.
  • Ability to understand complex software solutions and articulate their value to clients.
  • Proficiency in using CRM software and sales productivity tools.
  • Willingness to travel up to 25% to client sites or industry events (as required).

Nice to have

  • Bachelor's degree in business, marketing, or a related field (preferred).

Skills

  • Grow Your Career as an Account Manager at Panopto!

Compensation

  • Achieve assigned quarterly and annual sales targets by proactively identifying opportunities to upsell and cross-sell additional software modules and services to existing clients.

Benefits

  • Monitor account usage and health, revenue performance, and customer satisfaction metrics regularly.
  • Conduct product demonstrations and presentations to showcase the value and benefits of recommended software enhancements.
  • Stay up-to-date on industry trends, market dynamics, and the competitive landscape across corporate learning & development and higher education.
  • Develop and maintain strong relationships with key decision-makers and stakeholders in enterprise, higher education, and K-12 institutions.
  • We believe that video can have a transformative effect on learning.

Company info

  • Under the supervision of the Director of Account Management, the Account Manager works alongside Customer Support, RevOps, Professional Service, and Implementation teams to ensure our customers have an amazing experience.
  • Company Overview: Panopto is a fast-growing, innovative company backed by a leading private equity firm and we are on a mission to revolutionize learning and knowledge sharing.
  • With a dedicated team of 200+ professionals, we're empowering institutions and organizations globally through our cutting-edge on-demand video platforms, enabling companies to share knowledge and inspire growth.
  • Consider joining us and becoming part of a team that's shaping the future of interactive video!
  • Our People and Culture: Panopto's mission is to help anyone share knowledge using video.
  • Our user base is as diverse as the world's universities and businesses.
  • Panopto's commitment to fostering a diverse, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively.
  • This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints.
  • As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team.
  • This collaborative spirit not only drives us towards effective solutions but also fuels our drive to continually improve and innovate, ultimately enhancing the quality of our products and services.
  • It's what sets Panopto apart as a unique and rewarding place to work.
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This listing is sourced directly from Panopto's careers page and normalized into a canonical job model.