Liberty University

Liberty University

Apprentice - IT Helpdesk Campus Support

Lynchburg, VA · Full-time

Sponsorship not specified$13k-$19kDetected 1 day ago
Customer SupportCommunicationProblem SolvingCritical ThinkingMicrosoft OfficeCompTIA

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odds of building a lasting career here

88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70

Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.

Lottery odds assume a STEM candidate.

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About the role

  • This includes understanding and documenting the business processes, reporting and analysis of data, working on projects, improving business processes using available tools, and more.
  • ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Assists the department he or she is assigned to with technical issues.
  • Works on tasks as assigned by leadership.

Responsibilities

  • Documents business processes, reviews inefficiencies, and makes recommendations for improvement to supervisor.
  • IT Helpdesk Campus Support Apprentice
  • Receive, prioritize, document, and ultimately resolve end-user computer-related help requests.
  • Utilize help request system to document work and customer interaction.

Requirements

  • Proficiency with Microsoft Office software and standard office technologies.
  • Willingness and ability to provide consistent and exceptional customer service.
  • Must be able to obtain job specific certifications including, but not limited to Vendor Hardware Repair (Dell, HP, Lenovo, Apple) and CompTIA ITF+ or A+.
  • Ability to effectively communicate both verbally and in writing.
  • Proficiency in understanding, speaking, reading, and writing English to support professional correspondence and collaboration.
  • ability to assess situations, evaluate information, and solve both routine and complex problems using sound judgment.
  • Maintain repair metrics at the required level.
  • Candidates for this position should have some previous experience installing and troubleshooting computer components (hardware and software).
  • Strong attention to accuracy and detail.
  • Promptness and reliability to follow scheduled hours.
  • Willingness to protect the integrity of Liberty's IT systems and follow necessary security policies.
  • Ability to obtain LU-approved driver certification, if individuals is over 21 years of age, possess a valid driver's license with a minimum of five (5) years of documented driving history, and maintain a clean driving record.
  • Strong interpersonal and public communication skills to represent Liberty University in a professional manner.
  • Strong organizational skills.
  • Strong analytical and critical thinking skills; ability to assess situations, evaluate information, and solve both routine and complex problems using sound judgment.

Nice to have

  • Working on a Bachelor's degree in Computer Science, Information Systems, or a related field is preferred.

Compensation

  • Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure.
  • Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions.

Benefits

  • is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions.
  • The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

Equal opportunity

  • The University is an Equal Opportunity Employer.
  • The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law.
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This listing is sourced directly from Liberty University's careers page and normalized into a canonical job model.