Hallmark
Policy Service Associate
Dallas
Sponsorship not specifiedDetected 22 days ago
Customer SupportCommunicationCritical ThinkingOrganizational SkillsMicrosoft OfficeUnderwriting
About the role
- Job Description: Provide superior customer service handling inbound calls and live chats in a contact center environment.
- Assist policyholders and agents by providing timely, accurate, and responsive information for both auto and renters lines of business.
- Independently solve problems of varying scope and complexity.
Responsibilities
- Execute with accuracy - policy payments, policy endorsements, policy holder requested cancellations, reinstatements, and document requests.
- Perform limited underwriting review and processing on new and existing business.
- Independently solve problems of modest scope and complexity. Identify, analyze, and own customer policy needs to ensure high customer satisfaction, growth, and business retention.
- Maintain and update policy records in internal systems.
Skills
- High school diploma or equivalent.
- Minimum 1 year experience in a call center/customer service environment
- Experience in Personal Lines insurance is preferred
- Exhibit strong interpersonal, written and verbal professional communication skills.
- Be self-motivated, detail-oriented, highly organized, efficient, and able to multitask.
- Strong analytical and critical thinking skills.
- Ability to sit for prolonged periods of time.
- Must be flexible to work 10:00 am - 7:00 pm shift
- Spanish language proficiency preferred.
- Basic/Intermediate Microsoft Office skills.
- Hallmark Financial Services is an equal opportunity employer.
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This listing is sourced directly from Hallmark's careers page and normalized into a canonical job model.