SHEIN

Staff Site Reliability Engineer

San Diego · Staff+

Sponsorship not specified$108k-$180kDetected 96 days ago

PythonGoDistributed SystemsRedisElasticsearchKubernetesLinuxNginxSite Reliability EngineeringKafkaLLMsIncident ResponseLeadership

About the role

We are seeking a Staff Site Reliability Engineer (Official Title: Staff Site Reliability Engineer I) with deep experience operating and evolving large-scale, mission-critical systems where availability and reliability are non-negotiable.
At SHEIN, Site Reliability Engineers are hybrid software and systems engineers responsible for keeping production services always on while enabling the platform to scale rapidly and safely.
At the Staff level, you will also provide technical leadership, influencing platform architecture, reliability strategy, and operational standards across the organization.

In this role, you will own and support complex services and infrastructure, ensuring they consistently meet reliability and performance expectations.
You will work closely with global, cross-functional teams to design, build, and evolve observability and operational tooling-including metrics, logs, traces, alerting, and automation-providing deep visibility into system behavior.
Triage and resolve production incidents, leveraging AI-assisted log analysis and anomaly detection to accelerate root cause identification; drive continuous improvements that reduce MTTR and prevent recurrence.
Monitor and manage capacity planning and resource utilization, partnering with cross-functional teams to ensure systems scale safely while remaining cost-effective.
Own and operate core open-source infrastructure such as APISIX, Nginx, Kubernetes, Kafka, Elasticsearch, Redis, Consul, Etcd, Zookeeper and other large-scale distributed systems.
Develop and maintain technical documentation, including runbooks, architecture diagrams, operational procedures, and on-call playbooks.
Work closely with global engineering teams to improve infrastructure reliability and performance through better system design and operational discipline.

Hands-on experience with incident response, troubleshooting, and performance optimization in distributed systems.

Keep SHEIN's mission-critical production systems running 24/7/365, participating in on-call rotations and acting decisively during incidents.
Triage and resolve production incidents, leveraging AI-assisted log analysis and anomaly detection to accelerate root cause identification
Mentor Senior and mid-level SREs, raising the overall technical bar and operational maturity of the team.
Bachelor's degree in Computer Science, Information Systems, or a related technical discipline, or equivalent practical experience.
6+ years of experience owning and operating large-scale, high-traffic, 24/7 production systems, ideally in cloud or cloud-native environments.
Solid foundations in Linux, networking, and distributed systems, with the ability to debug complex production issues end to end.

We are accountable for driving platform operability forward by reducing incident frequency, minimizing MTTR, and improving system resilience, efficiency, and resource utilization.
Your work will directly contribute to delivering a stable, scalable, and high-performing experience for customers worldwide.

This listing is sourced directly from SHEIN's careers page and normalized into a canonical job model.