Hoxhunt

Customer Success Onboarding Manager

Minneapolis, USA

Sponsorship not specified$80k-$90kDetected 25 days ago

CybersecurityDetection EngineeringProject ManagementRecruitingCustomer SuccessCommunicationCollaboration

About the role

You will play a pivotal role in guiding organizations through their initial Hoxhunt experience, turning complex technical implementations into seamless, value-driven onboarding journeys.
You will navigate technical setups, align multiple stakeholders, and proactively address potential roadblocks to ensure projects stay on schedule.
Beyond individual customer success, you will use your experience to refine our mid-market onboarding workflows, creating scalable processes that elevate our entire team.

Manage multiple complex onboarding projects simultaneously, setting clear goals, timelines, and expectations with key stakeholders.
Drive process improvements by refining onboarding workflows and documentation to help us scale and continuously elevate the customer experience.
Collaborate closely with Sales, Product, and broader Customer Success teams to ensure smooth handoffs and long-term customer success.
You'll find a culture that values autonomy, giving you the space to take real ownership, drive impact, and help shape things early on.

4+ years of experience in customer success, onboarding, technical implementation, or project management, ideally within B2B SaaS.
Proven experience managing complex, multi-stakeholder onboarding projects for mid-market or enterprise clients.
A growth mindset, strong sense of ownership, and the ability to thrive in a fast-paced scale-up environment.
Hands-on experience with M365, G-Suite, SCIM, and SSO integrations.
Experience working within the cybersecurity industry.

Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough.
As a multi-product company, Hoxhunt goes beyond traditional security awareness.
Be among the first to know about our open positions.

Annual base salary of $80k-$90k depending on experience, plus a competitive commission model with on-target earnings of $97k-$107k.
High performance meets high humanity: We're a high-performing team with ambitious goals and a strong focus on impact. Just as important, we create an environment where people feel supported, respected, and empowered to succeed together.
Authentic trust & autonomy: We hire great people and trust them to do great work. You'll find a culture that values autonomy, giving you the space to take real ownership, drive impact, and help shape things early on.
A product you can be proud of: It is incredibly rare in cybersecurity to build an award-winning product that end-users genuinely love. You will join a fast-paced, technically sophisticated team making a real, measurable impact against cybercrime.
Recruitment Process
We want to get to know you and how you think!

We are on a mission to make humans the strongest security layer.
We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.
We don't just simulate risks.
We build the tools that detect and stop them.
We are looking for a Customer Success Onboarding Manager for our Mid-Market whose mission is to ensure every new mid-market customer gets the right start-one that builds trust, removes friction, and sets them up for long-term success.
Own the full onboarding experience for Mid-Market customers from kick-off to a successful go-live, ensuring a seamless and value-driven start.
Guide customers through technical setups, ensuring everything stays on track while proactively addressing potential roadblocks or technical challenges.
Strong technical aptitude, with the ability to confidently guide customers through technical setups and troubleshoot effectively.
Excellent communication skills and a proactive, consultative mindset that builds immediate trust with customers.
Hoxhunt was founded in 2016 by four visionaries.
Today we are a global team of +270 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland.

This listing is sourced directly from Hoxhunt's careers page and normalized into a canonical job model.