NOW Courier

Customer Service Representative

Indianapolis, Indiana, United States

Sponsorship not specifiedDetected 62 days ago

SalesExcelLogisticsCustomer SupportCommunicationProblem SolvingTime ManagementOrganizational SkillsMicrosoft Office

About the role

This role directly contributes to on-time performance, service reliability, and customer satisfaction metrics by coordinating closely with drivers and operations teams and responding effectively to time-sensitive service needs.
Answers questions regarding accounts and services.
Ensures compliance with customer Service Level Agreement (SLAs).

Duties include, but are not limited to: Delivers the customer experience strategy across a range of touch points, channels, services, and solutions.
Process Proof of Delivery (POD), bills of lading, and other shipment documents in a timely manner.
Maintain complete, audit-ready records of customer communications and service actions Solicits interest of new or additional services; handoffs information to appropriate sales representative.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Maintain regular and punctual attendance.

Associate's Degree (A.A.) or equivalent from a two-year college or technical school
Ability to be assessable to contractors and employees as determined by department standards.
Ability to handle confidential information.
Ability to work in a fast-paced, high-pressure, deadline driven environment.
Must have and maintain a verifiable Driver's License, demonstrated safe driving record, and remain insurable through the company's liability insurance carrier as applicable.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear.
The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device).

Highly organized and detail oriented.
Resourceful and creative.
Analytical skills and problem-solving ability.
Skillfully convey information on a wide range of topics to a diverse target audience.
Influencing and consultative skills are critical.

However, job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential.

While the offices of company are open from 8AM to 5PM, Monday through Friday, this job will require work beyond these hours which may include weekends and holidays.
As an award-winning company, our employees are the most important force driving our continued success.
Surveys customers to ensure their issues have been resolved in a satisfactory manner.
Coordinates with Sales Department to onboard new customers.
Must exhibit professionalism and be effective working with customers, contractors, vendors, and employees.

This listing is sourced directly from NOW Courier's careers page and normalized into a canonical job model.