Quavo INC

Account/Client Success Manager

Remote (Phoenix, Arizona, US) · Full-time

No sponsorshipDetected 26 days ago

SalesforceCRMSalesAccount ManagementNegotiationCustomer SuccessCadenceLeadershipCommunicationPublic Speaking

About the role

As an Account/Client Success Manager at Quavo, you'll own a portfolio of mid-market and enterprise clients across the full lifecycle - from onboarding through renewal and expansion.
You'll build trusted relationships with key stakeholders, proactively uncover growth opportunities within your book of business, and ensure clients are consistently realizing measurable value from the Quavo platform.
Working cross-functionally with Sales, Support, Product, and Onboarding, you'll drive outcomes that keep clients healthy, engaged, and growing.

Own a defined portfolios of mid-market and large clients, serving as the primary point of contact throughout the client lifecycle.
Build and maintain trust-based relationships with operational managers, product owners, and key decision-makers within client organizations.
Drive net revenue retention by minimizing churn and positioning clients for long-term success on the Quavo platform.
Develop success plans that map client goals to Quavo capabilities, creating clear roadmaps for product adoption and expansion.
Develop working knowledge of the Quavo platform to guide clients on configuration, best practices, and optimal product utilization.
Partner with the Marketing team to generate referrals and case study opportunities from satisfied clients.

3+ years of experience in client success, account management, or a client-facing role within a SaaS, fintech, or financial services environment.
If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience….
Then you are going to love working at Quavo!
Applicants must be legally authorized to work in the United States without employer visa sponsorship, now or in the future.

Background in SaaS Prior experience in a CSM/AM role that carried a formal quota or revenue target.
Familiarity with CS platforms such as Gainsight, Totango, or ChurnZero Experience with SFDC and related tools and comfort working with usage data to build account narratives.
Experience with MEDDPICC, or similar enterprise qualification frameworks.
Ability to travel up to 25% of the time (depending on territory).

Monitor account health indicators (usage, support trends, sentiment) and proactively intervene before issues escalate.
Track and report on expansion pipeline, renewal forecasts, and account health metrics to leadership on a regular basis.
Maintain accurate client records, opportunity tracking, and health documentation in CRM tools.

Quavo is the industry leader in fraud and disputes management technology, offering the world's only E2E cloud-based Disputes as a Service solution for issuing financial services organizations.
Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI.
Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
Who you are: Quavo is looking for authentic and courageous professionals to join our team.

This listing is sourced directly from Quavo INC's careers page and normalized into a canonical job model.