AT&T

IT Field Support Specialist (HT1) (Government)

Columbia, Maryland

No sponsorship$48k-$72kDetected 2 days ago

TypeScriptExcelProcurementCustomer SupportCommunicationCollaborationProblem SolvingOrganizational SkillsMicrosoft OfficeFiber Optics

About the role

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.
RIS I is the delivery of regional IT services to the end user.
Description of Job Duties/Responsibilities: - This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted.

Advanced Technical Support:
Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
Project Support & Reporting:
Prepare and deliver site installation and test reports.
Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
End-User Support:
Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

In order to be considered for this position, you must have a valid driver's license and an acceptable driving record and be eligible to drive an AT&T company vehicle.
Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
Required Clearance: TS/SCI with polygraph.

Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
Proficient in supporting end-users remotely, providing timely and effective technical assistance.
Professional Competencies:
Additional Requirements:
Ability to lift and move items weighing up to 50 lbs as required.

Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Medical/Dental/Vision coverage
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
Disability Benefits (short term and long term)
Paid Parental Leave
Paid Caregiver Leave
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Extensive employee wellness programs

This position provides advanced (Tier 2 and 3) on-site and remote support for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure.

policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orienta

This listing is sourced directly from AT&T's careers page and normalized into a canonical job model.