Motorola Solutions
Sr Customer Support Manager/System Manager - QUEBEC, Canada
Quebec,Canada Offsite, More. · Senior
No sponsorship$25k-$50kDetected 5 hours ago
Project ManagementAccount ManagementForecastingCustomer SuccessCustomer SupportCommunicationCollaborationMicrosoft Office
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odds of building a lasting career here
34Risky
Cap-exempt (no lottery)0
Sponsors this role68
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities,
- safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Aperçu de l'entreprise Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des
Responsibilities
- Manage sub-contractors deliverables and adherence to agreed scope and outcomes.
- Manage product quality issues as needed.
- Engage as needed in the case management process to ensure proper service delivery Assist partners and vendors as needed with payment and billing issues Identify and implement areas for improvement to ensure improved service quality and best practice delivery.
- Manage third party vendors as needed Manage contract change management as needed.
- Work with National Support Service team for contract loading, renewals, and service contract change order requests.
- Work closely with the Motorola Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery.
- Work with customer and field teams to create and/or update existing Customer Support Plans (CSP) Create customer and service provider Statements of Work Execute contract documents and obtain customer purchase orders Installation Agreements (write-up, obtain PO, and manage) Lead and manage the coordination of variation and other change request response and implementation of approved changes.
- Travailler en étroite collaboration avec le Gestionnaire de Programme Motorola (GP) afin d'assurer une transition en douceur, de la mise en œuvre du projet au support de garantie et à la prestation de services.
Requirements
- Must be willing to travel throughout the designated region 25-50% of the time.
- Must be able to obtain background clearance as required by government customer.
Nice to have
- We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.
- Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
- Aperçu de l'entreprise Chez Motorola Solutions, nous pensons que tout commence par nos employés.
- Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde.
- Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures.
- Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations.
- Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.
- Department Overview Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems.
Compensation
- $25k-$50k
Benefits
- Travailler avec les clients sur la vente incitative/cross-sell Participer à la prévision des revenus et de la marge liée aux contrats de maintenance, aux bons de travail et aux installations.
Company info
- Company Overview At Motorola Solutions, we believe that everything starts with our people.
- The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
- include: Provide customers a single point of contact for Customer management and ensure service delivery and Service Level Agreements (SLA) compliance.
- Work with customers to discuss concerns and drive corrective actions to closure.
- Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables.
- Work with customers on up-sell / cross-sell Participate in the forecasting of revenue and margin related to Maintenance Agreements, Work Tickets, and Installs.
- Provide customers a single point of contact for Customer management and ensure service delivery and Service Level Agreements (SLA) compliance.
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This listing is sourced directly from Motorola Solutions's careers page and normalized into a canonical job model.