Fig
Escrow Officer-Branch Manager
Chelan, Washington · Exec
Sponsorship not specified$69k-$88kDetected 44 days ago
AccountingCommunicationProblem SolvingCritical ThinkingAdaptabilityMicrosoft Office
About the role
- The Escrow Branch Manager is responsible for fostering and maintaining optimal levels of service and production for their branch operations, creating an exceptional customer experience.
- Promote company culture, mission, and values creating an exceptional customer experience.
- Fig provides practical solutions with fast and accurate results for all Real Estate Transaction services.
Responsibilities
- Communicate and assist all parties to create an exceptional customer experience.
- Build and maintain a book of business through continued personal marketing efforts.
- Manage and process assigned escrow files, through exceptional communication and coordination of escrow team.
- Leads team in resolving complex title issues.
- Opportunity to develop a career that is satisfying and successful.
- They will manage staff to ensure company quality and superior performance standards are adhered to.
- They are also responsible for developing and implementing strategies and tactics that will increase and maintain client satisfaction and improve company productivity.
- They create an exceptional customer experience for each escrow file assigned to them, including timely and accurate documentation and communication.
Requirements
- A high school diploma is required.
- As knowledgeable industry experts, with over 75 years of experience, we are here to help our customers and employees achieve success through investing in their homes and personal wealth.
- This position must have an established book of business or be able to establish a book of business within a reasonable amount of time to meet given performance standards.
Nice to have
- Knowledge & Abilities:
- Comprehends pay off per diems, tax proration, interest, debits, credits and can balance escrow file with lender requirements
- Professional and effective verbal and written communication
- Utilize organizational tools to effectively multitask
- Proficient with Microsoft Office, web navigation and specialized title software
- Able to coach and motivate staff to achieve personal and professional growth and accomplish desired goals
- Effective decision making and problem-solving processes
- Sales and Marketing experience
Skills
- Adaptability: adapts to new, different, or changing requirements
- Attentive to details
- Curiosity: Asks "What if," finds efficiencies, considers new methods and solutions
- Critical thinking: uses logical thought processes to analyze and draw conclusions
- Communication: maintains open lines of communication with others
- Decision maker: applies critical thinking skills to solve problems encountered in the workplace
- Dependable and reliable: displays responsible behaviors at work
- Emotional Strength: manage interpersonal relationships judiciously and empathetically
- Effective Intelligence: uses capabilities effectively to accomplish tasks successfully
- Humility: ability to accept other people and ideas as having equal or better merit
- Initiative: demonstrates a willingness to work and seeks out new work challenges
- Integrity: treats others with honesty, fairness, and respect
Compensation
- $69,305.60 to $88,200.00 Annually DOE
- Incentive bonus based on company profitability.
- Vacation 10 to 25 days per year.
- Compensation Salary Range $69,305.60 - $88,200.00 annually (depending on experience and qualifications).
- With tenure and strong performance an employee may earn up to a maximum of $95,000.00 annually.
Benefits
- Your Time off.
- Vacation 10 to 25 days per year.
- Paid Sick Leave per Washington State Law
- Medical, dental and vision insurance coverage and Long- and Short-term disability insurance, EAP
Company info
- maintains privacy and confidentiality of company information, as well as that of customers and co-workers
- is pleasant, courteous, and professional when dealing with internal and external customers or clients
- We believe our employees are vital to the company's ongoing success and seek employees with diverse talents and backgrounds.
- We are proud to say, "We help people achieve their dreams."
- Underwrite escrow issues making final decisions subject to established guidelines, ensuring compliance with company Policies and Procedures and ALTA Best Practices.
This listing is sourced directly from Fig's careers page and normalized into a canonical job model.