Tekton Labs
User Support Specialist
Grand Rapids, MI · Full-time
Work authorization required$50k-$65kDetected 1532 days ago
About the role
- They also oversee and continue to grow our student program and business purchasing program.
Responsibilities
- Execute fast and helpful support, fielding end users' order and tool-related questions that come through via phone, live chat, email, or support cases
- The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.
- The User Services department maintains our industry-leading reputation for impressive support and warranty.
Requirements
- As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.
Compensation
- $50k-$65k
Benefits
- Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement.
- Benefits package
Visa & Work Authorization
- Knowledge of hand tools and their applications • Experience in customer service, data management, or related fields • Eligible to work in the United States without visa sponsorship
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This listing is sourced directly from Tekton Labs's careers page and normalized into a canonical job model.