convr
Director, Customer Strategy
Schaumburg, Illinois, United States · Director
Sponsorship not specifiedDetected 20 days ago
Customer SuccessUnderwriting
About the role
- The Director, Customer Strategy is a foundational role at Convr that operates at the intersection of executive strategy, customer outcomes, and commercial expansion.
- Positioned within the Customer Experience organization, this role is distinct from Activation and Customer Success, focusing on driving strategic outcomes, roadmap development, and high-value deal expansion.
- Serving as Convr's "Echo," the Director is embedded in strategic accounts and qualified pre-close prospects to bridge the gap between platform capability and measurable business value.
Responsibilities
- Lead billable client engagements packaged as fixed-fee or retainer deliverables, including roadmap workshops, value measurement reviews, and solution advisory sessions.
- Build the foundational Customer Strategy playbook, establishing the processes and methodology for this newly created function.
- A strong commercial awareness with a track record of identifying and building toward account expansion opportunities seamlessly.
Requirements
- Proven comfort operating at the executive level, with an ability to connect platform capabilities directly to business outcomes without relying on a product demo.
Compensation
- Benefits & Compensation
Benefits
- Insurance Coverage (medical, dental, vision, short-term & long-term disability, life insurance, and accident coverage)
- Partner closely with Customer Success Managers (CSMs) to extend coverage to the strategic layer, ensuring Customer Strategy owns the ongoing business case while CSMs manage adoption and relationships.
- Demonstrated understanding of commercial insurance operations - specifically how underwriters evaluate risk, structure submissions, and make coverage decisions.
This listing is sourced directly from convr's careers page and normalized into a canonical job model.