Scribd
Senior Technical Program Manager
San Francisco · Senior
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About the role
- So what are we looking for in new team members?
- At Scribd, Inc., we hire for "GRIT." Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee.
Responsibilities
- Act like an owner: Be an owner of program strategy and execution across our Customer Operations and Brand Marketing pillars, and serve as the connective tissue between those pillars and the partners they depend on.
- Build relationships: Our TPM team thrives on collaboration.
- You will work closely with stakeholders at every level, from customer experience and marketing teams to engineers and executives, and your ability to build trust and align diverse perspectives will be central to what you can accomplish.
- Drive strategy: You will dive deep into the how and the why of your programs, developing plans that connect day-to-day execution to where these pillars need to go. Your judgment will shape how decisions get made.
- Decide what's worth doing: Partner with Customer Operations leadership to prioritize projects by customer impact, weigh them against team capacity, and defer or decline the rest. The customer's experience stays at the center of every tradeoff.
- Be a leader: Act as a leader within the TPM team. Identify opportunities to collaborate, share what works, and coach your teammates.
- Lead beyond your pillars: Our TPM team also owns cross-company processes like yearly planning. You will contribute to these shared efforts and take a leadership role in shaping them.
- Own the complexity: Drive multiple complex cross-functional programs simultaneously, and create scalable frameworks across pillars and functions to track work and communicate progress.
- You will plan around their real capacity and give them structure and support, rather than assigning tasks and chasing updates.
- Manage timelines: Lead the delivery timeline for your programs. Proactively identify risks and create mitigation strategies through workflows, communication, or resource allocation.
Requirements
- Our four products - Scribd®, Slideshare®, Everand™, and Fable - help billions of people across the globe move beyond access and into insight, application, and expertise.
Compensation
- At Scribd, Inc., your base pay is one part of your total compensation package and is determined within a range.
Benefits
- Comprehensive health, dental, and vision coverage
- Mental health support and disability coverage
- Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals
- Paid parental leave and family support benefits
- Retirement matching and employee equity
- Learning and development programs and professional growth opportu
- Scribd Flex (flexible work model)
Company info
- We are the driving force that shapes how our company plans, prioritizes, and executes.
- You have been part of efforts that connected brand strategy to how a product is built and experienced.
- Connect marketing and product: Act as a connector between our marketing organization and our product-centric teams, working across stakeholders to design the processes, workflows, and tools that make sure brand is part of our key releases, in the product experience itself and in the messaging and communications around it.
- We're looking for
This listing is sourced directly from Scribd's careers page and normalized into a canonical job model.