Canary Technologies Corp

Customer Success Enablement Manager

New York, NY

Sponsorship not specified$107k-$120kDetected 56 days ago

RESTProject ManagementSalesforceOnboardingCustomer SuccessLeadership

About the role

We're looking for a Customer Success Enablement Manager to own how our CS team learns - from day one onboarding through ongoing skill development across the org.
In this role, you'll build and run the full ramp experience for every new CS hire, and design the "everboarding" programs that keep our tenured team sharp as our product, customers, and playbooks evolve.
You'll partner closely with CS leadership, Product, Sales, and Marketing to translate institutional knowledge into scalable training, playbooks, and certifications that measurably improve how our team shows up for customers.

Build structured, measurable onboarding programs with clear competency checkpoints, certifications, and graduation criteria so we know exactly when a new hire is ready to own accounts.
build targeted upskilling programs to close them.
Develop and maintain a CS competency framework that defines what good looks like at each level and powers career development conversations.
Own, build, and continuously improve the CS playbook library - capturing how we run renewals, expansions, escalations, executive business reviews, onboarding handoffs, and every other repeatable motion.
Maintain a single source of truth for CS processes, methodologies, and customer-facing materials
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

2-4+ years in Customer Success Enablement, L&D, CS Operations, or a similar role with significant ownership of onboarding or training programs.
Track record of designing ongoing training, certification, or skill-development programs for customer-facing teams.
you can run multiple programs in parallel and ship on a timeline.
Demonstrated experience building a new hire onboarding program from scratch or substantially overhauling one - bonus if you can speak to measurable ramp-time improvements.
Strong instructional design instincts - you know how adults learn and can build curriculum that actually changes behavior, not just slides that get clicked through.
Excellent facilitation, presentation, and workshop leadership skills.
Strong project management
Familiarity with CS methodologies, tools (Gainsight, Salesforce, Gong), and customer health frameworks.
Analytical mindset - comfortable defining success metrics for enablement programs and using data to iterate.
Self-starter who thrives in a fast-paced, often ambiguous startup environment.
A collaborative, proactive operator with genuine passion for helping teammates grow.

Target cash compensation ranges from $107,000 - $120,000, including a fixed annual salary and a performance-based bonus paid quarterly.
Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
We also work hard to ensure Canary is a fun and exciting place to work!
Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month.
Each individual is provided a budget towards any purchases that help us achieve these goals.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Own the end-to-end onboarding and ramp experience for every new CS hire - from pre-boarding through fully ramped - including curriculum design, learning paths, milestones, and ramp-time targets.

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests.
Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
As a company we want to ensure that the team has time to recharge.
Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic inform

This listing is sourced directly from Canary Technologies Corp's careers page and normalized into a canonical job model.