Betterment

Product Manager, User Trust

Betterment HQ - New York City

No sponsorship$121k-$143kDetected 21 days ago

CybersecurityUX ResearchProduct ManagementProduct StrategyResearchCommunicationMentoring

About the role

User Trust is central to the security, reliability, and integrity of Betterment's financial products and the customers who depend on them.
This role is based out of our NYC office.
Below we've reflected the base salary range for this position.

Own the product roadmap across identity verification, authentication, device risk, behavioral signals, and account security for Betterment's retail investing and cash products.
Partner with Operations, Security Engineering, Customer Experience, and Compliance to design, implement, and iterate on KYC/KYB, 2FA, risk scoring, transaction monitoring, and case management controls.
Lead cross-functional delivery with design, engineering, analytics, and operations from problem definition through discovery, specs, launch, and iteration.
Our team is passionate about our mission, to empower people to build wealth with confidence and ease.
Build deep insight into customers and internal operators through research, risk and incident reviews, CX shadowing, and market and competitive analysis.

Ability to balance fraud/risk reduction with customer experience and growth, and clearly communicate the tradeoffs you're making.
Comfort with concepts like KYC/AML, identity verification, authentication, ACH and card risk, account takeover, and device intelligence (or a demonstrated ability to ramp quickly).
Strong sense of ownership and a track record of driving work forward in ambiguous environments while maintaining a high bar for quality and customer trust.

Day-one 401(k) match plus matching on qualified student loan payments.
What happens next
We'll take a few weeks to review all applications.
If we'd like to spend more time with you, we'll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues.
Many of our questions will be aimed at understanding how you might operate here at Betterment.
Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions.
On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency.
As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision.

Below we've reflected the base salary range for this position.
The range listed is just one component of Betterment's total compensation package for employees.

us as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic ch

This listing is sourced directly from Betterment's careers page and normalized into a canonical job model.