EBizCharge

Technical Writer I

Irvine, CA · Internship

Sponsorship not specifiedDetected 19 days ago

ComplianceAgileCRMAccountingQuickBooksSAPERPCommunicationNetSuite

About the role

EBizCharge offers its employees tremendous learning opportunities, career growth potential, and a dynamic work environment.
The ideal candidate is a strong writer who can turn complex product information into clear, accurate, user-focused content.
Translate product behavior, workflows, configuration steps, and technical concepts into clear, practical documentation.

Headquartered in Irvine, California, EBizCharge specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications.
In this role, you will create, maintain, and improve customer-facing and internal documentation that helps users understand, configure, and use our products successfully.
This role will support product documentation, release documentation, Knowledge Base content, and validation of our AI chatbot feature.
Create and maintain internal and external documentation for multiple audiences, including user guides, Knowledge Base articles, release notes, troubleshooting content, and process documentation.
Work closely with multiple teams and subject matter experts to gather and validate information.
Maintain and improve Knowledge Base content to ensure information is accurate, consistent, easy to find, and aligned with product changes.
Manage multiple documentation assignments across product releases and ongoing updates.
Experience writing technical, product, software, support, training, or process documentation.
Experience testing, validating, or reviewing chatbot, AI assistant, or self-service support responses.

Exposure to software, integrations, payments, APIs, or technical documentation is highly preferred, but not required.
Qualifications 1+ years of experience writing documentation, procedural materials, support content, training content, or similar materials for multiple audiences preferred.
Bachelor's degree in a relevant field preferred but not required.

Full-time The Company is committed to compliance with all applicable laws providing equal employment opportunities.
This commitment applies to all persons involved in Company operations.
The Company prohibits unlawful discrimination against any job applicant, employee or unpaid intern by any employee of the Company, including supervisors and coworkers.
Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.
We're looking for a Technical Writer to join our Technical Publications team.
We are also open to candidates who are curious, detail-oriented, and able to learn complex products quickly.

This listing is sourced directly from EBizCharge's careers page and normalized into a canonical job model.