Level99

Level99

Operations Manager

West Hartford, CT 06110 · Exec

Sponsorship not specifiedDetected 46 days ago
ReactIncident ResponseAccessibilitySupply ChainPerformance ManagementLeadershipCommunicationMentoringFood Safety

About the role

  • Each game lasts about 1-4 minutes and is built for 2-6 people to play together.
  • One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt.
  • We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Responsibilities

  • Responsible for scheduling departmental team members appropriately, ensuring the venue is optimally staffed with individuals that embody Level99's cultural values by continuously training and developing our team
  • Allows empowerment amongst the staff to help develop each other based on individual strengths
  • Supports the Venue Director of Operations and the Assistant Venue Director of Operations in the growth & development of the Operations leadership team including all hourly supervisors
  • Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance
  • Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
  • Hires, trains and schedules new service team members for bar, server/cashier and FOH support
  • Works with the Support Center F&B team to ensure product compliance, ordering, inventory and quality
  • Owns daily operational readiness for Entertainment, including open, mid, and close execution, ensuring all spaces are safe, clean, and guest-ready.
  • Leads safety, emergency readiness, and incident response within Entertainment, proactively identifying risks and ensuring Team preparedness.
  • Manages experience flow, congestion, and capacity in real time, ensuring volume does not exceed safe or operational limits.

Requirements

  • Minimum 2 years' experience working as an Entertainment Venue, Restaurant or Bar Manager or equivalent in a high-volume entertainment and/or food & beverage business
  • Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
  • Sets par levels required to service guest needs and works with DO/ADO on ensuring product and forecasts are aligned

Benefits

  • The Venue Operations Manager is passionate and knowledgeable when communicating our vision to create meaningful experiences and hospitality for our guests.
  • Work with the F&B, Entertainment, and Learning and Development teams to implement and maintain service team training programs and support the other managers in their efforts to do the same
  • Thorough knowledge of food and beverage menus, challenge rooms, company vision and values, and merchandise

Company info

  • Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard. Alongside the games, Level99 offers a full-service bar and award-winning restaurant - featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details. Level99 West Hartford, CT - coming soon! OVERVIEW The Level99 team is seeking a Venue Operations Manager who will play an integral part in the Level99 management team. This is an inspirational leader that offers support to both our team members and our guests. The Venue Operations Manager is passionate and knowledgeable when communicating our vision to create meaningful experiences and hospitality for our guests. This role works closely with multiple key departments within the operation, including the Food & Beverage, Merchandise, and Entertainment departments for the smooth functioning of the overall guest experience. The primary responsibilities of this position will align with one of those departments and rotate over time, cultivating a well-rounded overall operations manager. This person will lead by example and understand the importance of management vs. leadership. Our Venue Operations Manager will work in the trenches, side by side with the entertainment and F&B teams to drive overall venue quality, standards and performance.
  • Responsible for inventory, smallwares, ordering of products, training and management of the assigned specific area of responsibility (Bar, Entertainment People, Entertainment Systems, Merchandise, etc).
  • Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges.
  • Alongside the games, Level99 offers a full-service bar and award-winning restaurant - featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces.
  • Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC.
  • Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering.
  • Visit www.level99.com for more details.
  • Level99 West Hartford, CT - coming soon!
  • OVERVIEW The Level99 team is seeking a Venue Operations Manager who will play an integral part in the Level99 management team.
  • This role works closely with multiple key departments within the operation, including the Food & Beverage, Merchandise, and Entertainment departments for the smooth functioning of the overall guest experience.
  • The primary responsibilities of this position will align with one of those departments and rotate over time, cultivating a well-rounded overall operations manager.
  • This person will lead by example and understand the importance of management vs. leadership.
  • Our Venue Operations Manager will work in the trenches, side by side with the entertainment and F&B teams to drive overall venue quality, standards and performance.
  • Managing hiring efforts administratively and in-person; including job posting maintenance, recruiting budgets, interviewing, hiring, and onboarding
  • Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies
  • Ensures labor and controllable costs stay consistently within guidelines set by the company
  • Daily cash management, reconciliation, and audits
  • Ordering paper products and inventory
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This listing is sourced directly from Level99's careers page and normalized into a canonical job model.