Green Dot Corporation

Green Dot Corporation

Corporate Resolutions Specialist (Blue Ash, OH - Call Center)

US-OH Cincinnati Operations Office

No sponsorshipDetected 16 hours ago
NegotiationOutbound SalesExcelCustomer SupportCommunicationProblem SolvingMicrosoft Office

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This role will need to work in the Blue Ash, OH office and will not be a remote role.
  • The Corporate Resolutions Specialist is responsible for resolving the most escalated customer-initiated issues to the highest professional standards.
  • The objective of the position is to advocate for our Customers by delivering world-class customer service and managing all escalations to attain the best possible response/resolution.

Responsibilities

  • Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. Maintain personal and team accountability for productivity and efficiency.
  • Demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner.
  • Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.
  • Support Green Dot employees and executives with resolving customer issues.
  • Maintain contact with all other relevant customer groups within Green Dot to ensure support for resolution of customer issues, consistency of approach and smooth cross-department cooperation.
  • Perform other duties as assigned.
  • We're Here to Support You-Accommodations Upon Request
  • Our goal is to support every applicant in showcasing their talents and potential.

Requirements

  • Minimum 3 years of customer service experience required.
  • Ability to communicate effectively with all levels of management and company personnel.
  • Proficiency in MS Outlook, Word, PowerPoint and Excel skills required.
  • Proven success working in a collaborative team within a fast-paced, highly visible, customer-centric and focused environment.
  • Ability to work seated for a prolonged period of time.
  • Ability to work independently and follow directions related to your job with little follow-up by your manager.
  • All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.

Company info

  • If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know.
  • Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices.
  • Understand current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix processes.

Equal opportunity

  • We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity.

Visa & Work Authorization

  • However, we are currently unable to offer visa sponsorship.
  • All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.
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This listing is sourced directly from Green Dot Corporation's careers page and normalized into a canonical job model.