Green Dot Corporation

Corporate Resolutions Specialist (Blue Ash, OH - Call Center)

US-OH Cincinnati Operations Office · Full-time

No sponsorship$37k-$56kDetected 30 days ago

NegotiationOutbound SalesExcelCustomer SupportCommunicationProblem SolvingMicrosoft Office

About the role

The Corporate Resolutions Specialist is responsible for resolving the most escalated customer-initiated issues to the highest professional standards.
The objective of the position is to advocate for our Customers by delivering world-class customer service and managing all escalations to attain the best possible response/resolution.

Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. Maintain personal and team accountability for productivity and efficiency.
Demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner.
Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.
Support Green Dot employees and executives with resolving customer issues.
Maintain contact with all other relevant customer groups within Green Dot to ensure support for resolution of customer issues, consistency of approach and smooth cross-department cooperation.
Perform other duties as assigned.

Minimum 3 years of customer service experience required.
Ability to communicate effectively with all levels of management and company personnel.
Proficiency in MS Outlook, Word, PowerPoint and Excel skills required.
Proven success working in a collaborative team within a fast-paced, highly visible, customer-centric and focused environment.
Ability to work seated for a prolonged period of time.
Ability to work independently and follow directions related to your job with little follow-up by your manager.

The targeted full-time base salary for this position is $37,400 to $56,200 per year.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
We're Here to Support You-Accommodations Upon Request
Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates.
Our goal is to support every applicant in showcasing their talents and potential.
Work Authorization Requirement

Understand current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix processes.

If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know.
We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity.

However, we are currently unable to offer visa sponsorship.
All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.

This listing is sourced directly from Green Dot Corporation's careers page and normalized into a canonical job model.