Procore Technologies
IT Support, Executive Services
US - Texas - Austin
Sponsorship not specified$72k-$98kDetected 6 days ago
iOSAndroidJiraCustomer SupportLeadership
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 13 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 83%
Of 12 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 498 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
10 transfer filings in the last year, covering 10 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- You will report to the Senior Manager, End User Services and will be based in our Austin, TX office.
Responsibilities
- Build trusted relationships with Executive Assistants (EAs) through regular syncs to proactively plan around executive travel, high-stakes meetings, and hardware upgrades, ensuring zero technical friction for leadership.
- Deliver white-glove, dedicated technical support to C-level executives and VIP visitors in Austin, resolving complex technical roadblocks with urgency and complete discretion.
- Manage dedicated executive hardware assets, VIP spare inventories, and planned hardware refreshes to guarantee uninterrupted productivity for Procore's leadership team.
- Drive high-volume Tier 1-3 ticket resolution in the queue alongside the broader support team, maintaining fast SLA response times and staying aligned with operational system changes.
Requirements
- Practical experience troubleshooting executive conference room systems and AV technology (Zoom Rooms, Neat) to ensure flawless high-profile meetings.
- Expertise across macOS, Windows OS, and mobile devices (iOS/Android) to efficiently resolve multi-platform hardware and software issues.
- Hands-on proficiency with modern SaaS, Identity, and ticketing platforms (Okta/SSO, Google Workspace, Zoom, Slack, O365, Jira Service Management) to maintain seamless daily access and support.
- Proven track record in IT Desktop Support / Service Desk roles with dedicated experience supporting executive leadership and partnering with Executive Assistants.
- Working knowledge of MDM tools (Jamf and Intune) to support endpoint configuration, security patching, and automated deployments.
- Exceptional interpersonal skills and emotional intelligence, with the ability to maintain composure, urgency, and confidentiality when supporting executive stakeholders under pressure.
- Additional Information
- Base Pay Range:
- 71,552.00 - 98,384.00 USD Annual
- This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
- For Los Angeles County (unincorporated) Candidates:
- Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
- A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms
Compensation
- 71,552.00 - 98,384.00 USD Annual
- This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation.
- Procore is committed to offering competitive, fair, and commensurate compensation.
- Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
Benefits
- This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation.
- Partner closely with Digital Employee Experience org to troubleshoot endpoint issues, optimize automated device provisioning, and elevate overall queue health.
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This listing is sourced directly from Procore Technologies's careers page and normalized into a canonical job model.