Lyra Technology Group
Account Manager
Knoxville, TN
Sponsorship not specifiedDetected 7 days ago
AzureRoadmappingHubSpotCRMAccount ManagementCustomer SupportCadenceLeadershipCommunication
About the role
- Our companies are operated independently by exceptional management teams.
- Companies that join our group retain the employees, name, and culture that have made them successful.
- Lyra Technology Group is seeking an Account Manager for one of our operating companies, Gravity Networks.
Responsibilities
- you manage cadences, follow through consistently, and do not drop details.
- Own net revenue retention for an assigned book of business, including renewals, expansion, and churn prevention.
- Lead upsell and cross-sell conversations that are advisory in nature, positioning solutions that align with client needs and create genuine additional value.
- Lead regular Quarterly Business Reviews (QBRs) and strategy sessions, including usage reports and forward-looking roadmap planning with clients.
- Build technology roadmaps that align client business goals with a prioritized plan, translating technical recommendations into business terms such as risk and ROI.
- Work cross-functionally with service delivery, technical support, and sales to resolve issues and advocate for client needs.
- Provide regular feedback to leadership on trends, service gaps, and opportunities, and support efforts to make client success processes repeatable and scalable.
Requirements
- 3+ years of experience in account management, client success, or a comparable B2B client-facing role.
- Demonstrated track record of owning and growing a book of business: retaining clients, expanding revenue, and managing renewals with accountability for outcomes.
- Familiarity with IT services, MSP environments, or technical support workflows is strongly preferred.
Nice to have
- Confidence leading upsell and cross-sell conversations that are consultative rather than transactional.
- Working knowledge of technology road mapping and business reviews.
- Proficiency with HubSpot or a comparable CRM
- ConnectWise or PSA experience preferred.
Compensation
- The targeted base compensation for this role is $70,000.
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This listing is sourced directly from Lyra Technology Group's careers page and normalized into a canonical job model.