Meriton
Microsoft D365 Field Service Training and Systems Analyst
Irving, TX · Staff+
Sponsorship not specified$15k-$20kDetected 28 days ago
Project ManagementExcelCommunicationMicrosoft Office
About the role
- Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies.
- If you're looking to make an impact, we're glad you're here.
- Position Description Job Title: Microsoft D365 Field Service Training and Systems Analyst Reports To: Sr.
Responsibilities
- Collaborate directly with developers to create and test new software features.
- Provide dedicated support and training during go-live periods for new software rollouts, including implementations for acquired companies.
- Software Support:
- Serve as the first point of contact for all field service support needs, addressing inquiries and troubleshoots from users.
- Manage helpdesk tickets by proactively providing go-live support and assisting in self-service errors.
- Supports and collaborates with all members of the service group, including leaders, technicians, and administrators.
- Document and maintain comprehensive process flows and standard operating procedures (SOPs) for all software functions.
- Lead and support various special projects as assigned.
- Performs other duties and responsibilities as assigned
- Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills
Requirements
- Ability to execute and walk through billing-related processes within the software.
- Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company.
- Open and transparent with a strong work ethic as well as the ability to handle sensitive and confidential information.
- Ability to work in a fast-paced environment
- Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time
- Must be able to walk, bend, stand, and reach constantly during a workday.
- Must be able to lift 15 - 20 lbs.
- Must be able travel via plane or car to events
Nice to have
- Associate's degree and/or 3+ years of experience in software support systems.
- HVAC industry knowledge is a plus.
- Proven experience in training and public speaking.
- Ability to understand the software system from a technical standpoint and translate that knowledge for a front-facing training role.
- Experience with Microsoft Dynamics 365 with a focus on field service is a plus.
- Familiarity with Finance & Operations (F&O).
- A process-driven mindset with a high degree of attention to detail.
- Must be proficient in the Microsoft Office Suite, including Outlook, Excel, PowerPoint and Word
Skills
- This position combines technical expertise with strong project management and communication skills.
Compensation
- Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.
Benefits
- Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.
Equal opportunity
- Meriton is an Equal Opportunity Employer.
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This listing is sourced directly from Meriton's careers page and normalized into a canonical job model.