eposnowgroup
Customer Retention Agent
Orlando, Florida · Full-time
Sponsorship not specifiedDetected 20 days ago
Account ManagementOutbound SalesCustomer SuccessCustomer Support
About the role
- Customer success is the foundation of business success.
- Being a confident negotiator, experienced in account management and comfortable handling difficult conversations, you will be tenacious in your desire to retain customer business.
- Career progression and increased basic salary achievable by reaching revenue, retention and account reactivation targets.
Responsibilities
- Manage all cancelled customers and outbound activity.
- Maintain a high volume of outbound activity to nurture meaningful relationships with customers, understand customer needs and support business growth.
- Deliver against KPIs in key areas of activity and productivity.
- Optimize customer experience by effectively utilizing the CRM.
Compensation
- Career progression and increased basic salary achievable by reaching revenue, retention and account reactivation targets.
Company info
- Retain customers, contributing the company goal of a 1% churn of customer base.
- Proactively speak to customers with outstanding debt, to reduce the number of customers owing funds and identifying gaps in process to prevent repeat offenses.
- Answering customers' billing and subscription queries.
- Ensure all customers understand the value of the company's products and services.
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This listing is sourced directly from eposnowgroup's careers page and normalized into a canonical job model.