Centric Software

Centric Software

Customer Success Consultant

US TX Home Office

Sponsorship not specified$100k-$130kDetected 3 days ago
Data ScienceProduct ManagementForecastingOnboardingCustomer SuccessCustomer SupportCommunicationMicrosoft OfficeDemand Planning

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odds of building a lasting career here

47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • You'll combine business consulting expertise with an understanding of merchandise planning, pricing and analytics to help customers adopt the solution and realise its value.
  • This role spans implementation, product adoption and long-term customer relationships.
  • We help retailers and brands connect planning and pricing decisions across the product lifecycle, from pre-season planning and assortment decisions to in-season demand forecasting, allocation, replenishment and price optimisation.

Responsibilities

  • Create and maintain a detailed business blueprint, mapping customer structures, processes and requirements to the solution.
  • Analyse markdown and inventory optimisation results, develop an understanding of the AI models and manage customer acceptance of their recommendations.
  • Partner with Customer Support to maintain operational satisfaction and gather customer feedback through Net Promoter Score surveys.
  • Manage, communicate and document configurations, incidents, feature requests and change requests, coordinating timely internal follow-up.
  • You'll have the opportunity to contribute to business-critical customer outcomes, develop your expertise and collaborate with colleagues across our combined Retail Planning and Pricing team.

Requirements

  • A degree in business administration, management, merchandising or a related technical field.
  • Experience in retail merchandising and consulting, preferably within fashion and lifestyle.
  • Comfort working in a SaaS environment and familiarity with Microsoft Office applications and business intelligence tools.
  • Strong analytical and logical reasoning skills, with the ability to translate customer processes into solution designs and roadmaps.
  • A solution-oriented approach, strong communication skills and confidence working with customers and stakeholders at all levels.
  • Business-fluent English.
  • Initiative, curiosity and a willingness to learn and take ownership of challenges.
  • Ability to collaborate in a dynamic, diverse and multinational team.
  • Willingness to travel occasionally
  • customers are primarily served remotely.
  • Additional Experience
  • The following would be an advantage:
  • Additional languages.

Compensation

  • The anticipated base salary range for this position is $100,000 - $130,000 per year.
  • Actual compensation will be determined based on factors such as the candidate's experience, skills, qualifications, and work location.

Benefits

  • Compensation and Benefits
  • This position may also be eligible for a bonus.
  • Centric offers a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and other applicable benefits, subject to applicable plan terms and eligibility requirements.

Company info

  • Our combined Retail Planning and Pricing team brings together business consultants, customer success and support specialists, project managers, architects, and data science and engineering experts.
  • Working as a global team, we combine retail expertise with AI-powered technology to help customers improve inventory performance, revenue, margins and operational efficiency.
  • Own and develop a portfolio of 5-10 customers, building strategic relationships and long-term roadmaps.
  • Act as the business subject matter expert during onboarding, helping customers adopt the platform effectively.
  • Lead quarterly business reviews, user training, change requests and upgrades, meeting customers remotely and on site as needed.
  • Join a global team working at the intersection of retail, enterprise software and applied AI.
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This listing is sourced directly from Centric Software's careers page and normalized into a canonical job model.