Linear
Product Support Specialist, Pacific/Mountain Time
North America
Sponsorship not specifiedDetected 54 days ago
JavaScriptGitSQLHRISCustomer SupportCommunicationCollaboration
About the role
- AI is fundamentally changing how software gets built, and we're shaping the tools this new era requires.
- Today, our team is distributed across North America, Europe, and Australia, and we're continuing to grow internationally.
Responsibilities
- Partner with our engineering team to document and reproduce bugs
- Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
- Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear
- Our recent Series C Fundraise https://linear.app/now/building-our-way and Giving our team liquidity https://linear.app/now/giving-our-team-liquidity-through-linear-s-first-tender-offer
Requirements
- Excellent communication and customer service skills and experience working with a technical or engineering user base.
- Ability to adapt your communication approach to non-technical users.
- Experience troubleshooting technical issues, including APIs and integration setups.
- Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
- Here's what you can expect:
Nice to have
- Familiarity with SQL, Javascript, APIs, and GitHub is a plus.
- If you don't have direct experience in these areas, curiosity to learn more is desirable as well.
- Please note that this is not a product engineering role.
Skills
- What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
- Location & work mode
- Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London.
Compensation
- Competitive salary and equity
Benefits
- Competitive salary and equity
- Employee-friendly equity terms including early exercise in the US and extended exercise windows
- Daily meal and coffee stipend on every workday
- Health coverage (based on country requirements)
- 5 weeks paid vacation, plus local statutory holidays
- 4 months paid parental leave
- We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Company info
- Read Me https://linear.app/readme
- Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- A story about our mission: Read Me https://linear.app/readme
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Linear's careers page and normalized into a canonical job model.