Vori
Product Support Engineer
USA
Sponsorship not specifiedDetected 169 days ago
Customer SupportCommunicationProblem Solving
About the role
- We are looking for a Product Support Engineer to serve as the technical bridge between our customers, support team, and engineering organization. This role focuses on diagnosing complex product issues, improving system reliability, and ensuring our support organization can resolve problems quickly and effectively.
- - Provide technical support and troubleshooting assistance to clients using our POS solutions.
Responsibilities
- Provide technical support and troubleshooting assistance to clients using our POS solutions.
- Develop and maintain support documentation, FAQs, and knowledge base articles for customer self-service.
- Collaborate with cross-functional teams to improve product usability and overall customer experience.
- Stay current with emerging technologies and industry trends to continuously improve support services.
- This role focuses on diagnosing complex product issues, improving system reliability, and ensuring our support organization can resolve problems quickly and effectively.
Requirements
- 3+ years of experience in technical support, product support, or software engineering, preferably within the POS or retail technology industry.
- Strong understanding of POS systems, payment processing, and network configurations.
- Proficiency in troubleshooting software and hardware issues, including databases and APIs.
- Ability to work independently and collaboratively in a fast-paced environment.
Company info
- We are looking for a Product Support Engineer to serve as the technical bridge between our customers, support team, and engineering organization.
This listing is sourced directly from Vori's careers page and normalized into a canonical job model.