Stable
Customer Success Manager
Denver
Sponsorship not specifiedDetected 144 days ago
GitProduct ManagementProduct StrategyAccount ManagementBusiness DevelopmentLogisticsCustomer SuccessCustomer SupportLeadershipCommunication
About the role
- Over 15,000+ companies like Brex, Doordash, and Gusto use Stable to automate their mailroom and act as their permanent business address with the IRS, state, and vendors.
- These rules don't make sense for the way we work today - work takes place in the cloud and businesses are no longer tied to physical proximity or geography.
Responsibilities
- You'll have an opportunity to create a foundation of trust by serving as an expert and guide as they transition their business to Stable.
- In this role you will take what you learn from daily customer interactions to create playbooks and processes that will enable us to provide differentiated, world-class support at scale.
- Strive for excellence and take ownership over the outcomes you deliver.
- Build strong, long-term relationships with customers by staying in regular communication and efficiently resolving issues with solutions tailored to their needs.
- Evaluate churn risk for each customer and proactively manage dissatisfaction to drive retention throughout the customer life cycle.
- Proven experience building strong customer relationships and efficiently communicating internal and external voices
Requirements
- Bachelor's Degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development, Account Management or a related field
Skills
- 📬 ABOUT STABLE
- The rules that regulate US entities were written in the 1800s.
- Stable abstracts these antiquated requirements with tools that empower modern companies to move forward faster.
- Our business is at an inflection point.
- 👩💻👨💻 ROLE
Compensation
- Conduct quarterly and annual customer success sessions to ensure customers get the most value out of our service, issues are resolved proactively and customer goals are met.
Benefits
- Competitive salary and generous equity 🚀
- Unlimited paid time off 🏖
- Medical, dental, and vision insurance 🏥
- Home office set-up 🖥
Company info
- Create a delightful first impression - Customers often come to Stable overwhelmed and confused about their mail operations.
- Build long-term relationships - We believe that building rapport, communicating clearly, and listening closely to find solutions that save customers time, money and headaches is a way to provide differentiated support.
- We would like our customers to be with us for the long-term, and part of that strategy will involve them forming a real relationship with you and Stable.
- Lay the foundation to scale - Our business is growing quickly, and the Customer Success team is an important part of that growth.
- Coordinate with Sales to guide customers through a smooth onboarding and conduct training so that customers understand Stable's systems and are set up for success.
- Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of Stable.
This listing is sourced directly from Stable's careers page and normalized into a canonical job model.