GitLab
Support Engineer (AMER)
Remote, Canada; Remote, United States
Sponsorship not specifiedDetected 7 hours ago
RubyBashRailsGitKubernetesCI/CDLinuxDevOpsIntellectual PropertyCustomer SuccessZendeskCommunicationCollaboration
> stay_score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- Additionally, you can see our company roadmap and listen to some of our meetings.
- All remote, asynchronous work environment
Responsibilities
- Collaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
- Create and update documentation based on customer interactions
- Collaborate with Support team members (through
- Collaborate with Support team members (through Pairing Sessions ) and other GitLab team members (for example: as a Support Stable Counterpart )
- Experience in, and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution
- Expertise in writing support content
Requirements
- Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails)
- Experience with Git and CI/CD
- Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes
- Team members are given the ability to structure their shift the way it best suits their private life while maintaining our ability to address customer issues.
Compensation
- Equity Compensation & Employee Stock Purchase Plan
Benefits
- Benefits to support your health, finances, and well-being
- Equity Compensation & Employee Stock Purchase Plan
Company info
- Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
- A tool to automatically check a GitLab Omnibus install for known issues
- A solution to capture the state of a customer's server for easier troubleshooting
- A tool which turns log files into interactive tables to easily sort and filter columns
- A functionality to ChatOps to make it easier to identify user accounts on GitLab.com
- Flexible Paid Time Off
- Team Member Resource Groups
- Growth and development budget
- Parental leave
- Home office support
This listing is sourced directly from GitLab's careers page and normalized into a canonical job model.