Pendo
Director, Customer Growth & Lifecycle
Raleigh, NC / New York, NY / EST Remote · Director
Sponsorship not specified$190k-$220kDetected 13 days ago
SparkA/B TestingProduct ManagementProduct StrategySalesforceGrowth MarketingLeadership
About the role
- The Customer Growth and Lifecycle function sits at the center of that shift, helping turn customer engagement into a deliberate, repeatable, compounding growth motion.
- This is a role based in-office in Raleigh or New York, or Remote in the East Coast.
- You will set direction, coach the team, and raise the operating ceiling while staying close to the work.
Responsibilities
- As Director, Customer Growth & Lifecycle, you will own the lifecycle motion from first login to fully embedded power user.
- You will design the experiments, programs, and data-driven interventions that make engagement intentional rather than accidental, using Pendo's own platform and analytics to understand what moves adoption, retention, and expansion.
- You will also lead a team of approximately five Adoption Managers and Pendo's Center of Excellence / Product Operations function.
- Build, iterate, and optimize the full digital customer journey from onboarding through expansion.
- Use Pendo's own analytics to identify where users find value, where they drop off, and which interventions move the needle.
- You will scope and prove your own work rather than waiting on an analyst to define the opportunity.
Requirements
- You're rewiring how you work around them.
- 7+ years of experience in product growth, lifecycle design, or growth marketing in software.
- Experience running lifecycle or growth programs in a product-led SaaS company where the end user and economic buyer are different people.
- A proven track record of moving product adoption and retention metrics, including clear examples of programs you shipped and the measurable impact they created.
- Power-user experience with Pendo.
- Experience designing lifecycle programs that connect digital onboarding, product usage, retention, and expansion.
- Experience using customer conversations alongside behavioral data to understand motivation, friction, and value realization.
- Experience influencing product roadmap decisions through customer behavior insights and lifecycle learnings.
- Experience leading a Center of Excellence or Product Operations function.
Compensation
- The expected base salary for this role is $190,000 - $220,000.
Benefits
- United States benefits include highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.
Company info
- Pendo is rebuilding for the AI era, with new products, new buyers, and new ways to deliver value to customers.
- This team connects product usage, customer behavior, experimentation, and lifecycle programs to help customers get more value from Pendo.
- Design and ship cross-channel experiments across in-app guides, email, NPS, segmentation, and other lifecycle channels that show customers what great product engagement looks like.
- EEOC: We are an
- If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io.
Equal opportunity
- equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
- We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
- Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities.
This listing is sourced directly from Pendo's careers page and normalized into a canonical job model.