Webitservices

Webitservices

Tier 1 Technician

Naperville, Illinois, United States · Full-time

Sponsorship not specified$40k-$55kDetected 15 days ago
RESTCybersecurityCustomer SupportCommunication

About the role

  • Company Overview WEBIT Services, an employee-owned Managed Services Provider (MSP) based in Naperville, is looking for a dedicated and skilled Tier 1 Technician to join our growing team.
  • The Tier 1 Technician will set up and configure workstations, and help ensure our clients experience seamless and reliable IT services, all while upholding our commitment to outstanding customer satisfaction.
  • Position Overview The Tier 1 Service Technician is the foundation of service delivery at WEBIT Services.

Responsibilities

  • Workstation Builds and Deployment Review build requests, confirm hardware and target user, and follow the client's documented standard build.
  • Perform hardware intake, asset tagging, and imaging, including firmware updates and full patching.
  • Name and configure devices to the client conversation, run the QZ checklist and document everything in IT Glue.
  • Create accounts in Microsoft 365and Entra ID following the clients naming and licensing standards.
  • Deliver credentials securely and document the new account per the client's standard.
  • General Support Handle password and account unlock after verifying identity.
  • Process and Documentation Manage ticket statues accurately in Autotask and keep clients informed of progress.

Requirements

  • This position is perfect for individuals with a solid foundational knowledge of IT systems who are eager to expand their skills in a dynamic, client-focused environment.

Nice to have

  • High school diploma or equivalent
  • Associate degree or IT certifications (e.g., CompTIA A+, Network+) or Microsoft certified preferred.
  • 1-2 years of experience in a technical support role, ideally within an MSP or similar IT services company.

Skills

  • Basic working knowledge of Windows 10 and 11 operating systems, Microsoft 365, and networking fundamentals.
  • Familiarity with user administration in Active Directory or Extra ID.
  • Strong documentation habits, and clear written and verbal communication.
  • Communication
  • Ability to communicate technical information clearly and effectively to non-technical clients.
  • Comfortable imaging, configuring and deploying workstations.
  • Valid driver's license and reliable transportation for travel to client sites.
  • Experience in Autotask, IT Glu, an RMM platform or Windows Autopilot, Preferred.
  • Preferred exposure to endpoint security tooling such as endpoint detection and application control.
  • Ability to lift and move hardware, including PCs, servers, and other IT equipment, up to 50 lbs.
  • Flexible hours may be required for scheduled maintenance, client emergencies, or project deadlines.
  • Communication Skills: Ability to communicate technical information clearly and effectively to non-technical clients.

Compensation

  • $40,000-$55,000/yr.

Benefits

  • Company-paid Day-1 Health Insurance for employee Company-paid AD&D Insurance Company-paid LTD & STD Insurance Unlimited PTO after 90 days of service Employee Assistance Program
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This listing is sourced directly from Webitservices's careers page and normalized into a canonical job model.