SHI International

SHI International

Change & Release Manager

Somerset, NJ USA

Sponsorship not specified$100k-$150kDetected 11 days ago
Project ManagementAgileStakeholder ManagementLeadershipCommunicationCollaborationProblem Solving

About the role

  • This role ensures changes and deployments are evaluated, approved, scheduled, and executed with minimal risk and disruption to the business.
  • The role chairs the Change Advisory Board (CAB) and oversees release planning to ensure informed decision-making and operational stability.
  • Govern change types (Standard, Normal, and Emergency) and release types (Major, Minor, and Hotfix).

Responsibilities

  • Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
  • Can take ownership of complex digital initiatives, collaborate with others, and drive digital results.
  • Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization's needs.
  • Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
  • Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty.
  • Build and maintain Change Management and Release Management governance models.
  • Develop, implement, and enforce policies, procedures, and standards.
  • Manage the end-to-end lifecycle of IT changes and releases.
  • Maintain release calendars and change schedules.
  • Coordinate and manage the bundling of changes into planned releases.

Requirements

  • Strong understanding of ITIL processes, including Change Management, Release Management, Incident Management, and Problem Management.
  • Bachelors Degree or equivalent work experience required
  • 10+ years of experience in Change Management, Release Management, IT Service Management (ITSM), or related governance roles.
  • Bachelor's degree in Information Technology, Business, or a related field.

Compensation

  • The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary.

Benefits

  • may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Company info

  • Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
  • Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:
  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
  • Continuous professional growth and leadership opportunities.
  • Since 1989, SHI International Corp. has helped organizations change the world through technology.
  • We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
  • Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.
  • But the heartbeat of SHI is our employees - all 7,000 of them.
  • If you join our team, you'll enjoy:
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • World-class facilities and the technology you need to thrive - in our offices or yours.
  • Ensure adherence to audit, compliance, and governance requirements.
  • Ensure all requests satisfy documentation, risk assessment, and testing requirements.
  • Lead Change Advisory Board (CAB) and Emergency Change Advisory Board (eCAB) meetings.
  • Facilitate release readiness reviews.
  • Align Change Management, Release Management, Incident Management, and Problem Management processes.
  • Resolve scheduling conflicts, dependencies, and operational risks.
  • Oversee production deployments and release execution activities.
  • Validate rollback and backout plans before implementation.
  • Monitor releases and coordinate issue response activities.
  • Define and monitor key performance indicators (KPIs) and key risk indicators (KRIs), including change failure rates, release success rates, and emergency change activity.
  • Conduct post-implementation reviews to identify lessons learned and improvement opportunities.

Equal opportunity

  • Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
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This listing is sourced directly from SHI International's careers page and normalized into a canonical job model.