Mistplay
Senior Customer Success Manager I (Contract) // Gestionnaire de la réussite client (Contrat)
Montreal · Senior
Sponsorship not specifiedDetected 8 days ago
Data AnalysisJiraHubSpotCRMAccount ManagementOnboardingCustomer SuccessCustomer SupportCommunicationOrganizational Skills
About the role
- Mistplay est l'application de fidélité n°1 pour les joueurs mobiles.
- Notre communauté de millions de joueurs mobiles engagés utilise Mistplay pour découvrir de nouveaux jeux et gagner des récompenses.
- Les joueurs sont récompensés pour le temps et l'argent qu'ils consacrent aux jeux et peuvent échanger ces récompenses contre des cartes cadeaux.
Responsibilities
- Interact directly with end-users and customer support teams to troubleshoot, verify, and escalate program support issues.
- Develop and maintain customer flight plans, ensuring timely and accurate execution of all tasks.
- Lead customer calls, including customer onboarding, training, cross-functional team agendas, and performance reviews.
- Proactively manage customer issues, escalations, and expectations to maintain high customer satisfaction.
- Analyze campaign performance, create detailed reports, and present actionable insights to marketing leads.
- Identify strengths and weaknesses in customer implementations and collaborate with internal teams on solutions.
- Interagir directement avec les utilisateurs finaux et les équipes de support client pour dépanner, vérifier et transmettre les problèmes de support du programme.
Company info
- Act as the primary liaison between customers and internal teams to ensure clear communication and seamless execution of campaigns.
- Oversee the end-to-end onboarding process for new customers, ensuring smooth technical and operational integration.
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