Brigit
Senior IT Operations Manager
New York City (Hybrid) · Senior
Sponsorship not specifiedDetected 26 days ago
GCPCloud PlatformsCybersecurityPenetration TestingSIEMIncident ResponseComplianceProject ManagementJiraFirewallVPNLeadershipCommunicationCollaborationMentoring
About the role
- Brigit is looking for a Senior IT Operations Manager to build, mature, and scale our internal IT Operations function.
- You'll partner closely with our VP of Engineering, Security, Compliance, and People teams to develop and execute Brigit's IT strategy.
- While you'll oversee one IT Support Specialist responsible for day-to-day help desk operations, this role is primarily focused on building scalable processes, improving security and compliance, driving automation, and ensuring operational excellence as Brigit continues to grow.
Responsibilities
- Own Brigit's day-to-day IT Operations strategy while partnering with our IT Support Specialist on daily support activities, providing mentorship, coaching, and prioritization
- Work with our MSP to provision hardware and manage user onboarding and offboarding
- Own VPN infrastructure - troubleshoot connectivity issues and manage certificate-based device access
- Ensure compliance and consistent adherence to existing IT policies and procedures and develop/mature policies where they don't exist
- Own Identity & Access Management (IAM) across Brigit
- Implement and maintain security configurations across software, hardware, and cloud infrastructure in line with audit standards
- Manage security tooling: firewalls, SIEM, and intrusion detection/prevention systems
Nice to have
- Evaluate new technologies that improve security, scalability, automation, and the employee experience
- Serve as Brigit's IT/security point of contact with our parent company (Upbound) and affiliated brands - coordinating incident communication, aligning on policies, and pushing back where needed
- Serve as primary liaison for third-party IT audits (SOC I & II, PCI, penetration tests, SOX) in partnership with our compliance team
- Incident Management
- Participate in and help improve Brigit's incident response process
- Define escalation paths, classification standards, and post-incident review practices
- Documentation & Operational Excellence
- Establish documentation standards that improve consistency, knowledge sharing, audit readiness, and operational maturity
Compensation
- The anticipated annual base salary for this position is $135,000 - $155,000.
- This range does not include any other compensation components or other benefits for which an individual may be eligible (other benefits listed below).
- Monthly reimbursements to use against wifi and cell phone bills
- Annual reimbursement for Learning & Development
- Help hard working Americans build a brighter financial future
- High-growth company
Equal opportunity
- We are proud to be an equal opportunity workplace.
- If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodations@hellobrigit.com.
Visa & Work Authorization
- rd to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any othe
This listing is sourced directly from Brigit's careers page and normalized into a canonical job model.