US Physical Therapy
Help Desk Technician I
Houston, TX, United States
Sponsorship not specifiedDetected 10 hours ago
Customer SupportMicrosoft Office
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- USPh (U.S. Physical Therapy) is one of the largest publicly traded, independent operators of leading physical and occupational therapy clinics dedicated to enhancing patient outcomes through a collaborative, partnership-driven model.
- We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician.
- This position is based at our corporate office in the Briarforest area of Houston.
Responsibilities
- Provide first-level technical support to end users, including password resets, toner, basic printer/scanner maintenance and installation, and basic hardware and software repair.
- Respond to telephone calls and emails for technical support efficiently and effectively.
- Document, track, and monitor support requests to ensure a timely resolution.
- Determine when to escalate a support issue to the Service Desk Team Lead based on its complexity and time.
- Working knowledge of troubleshooting application installations and building computers
- We believe that the strength of our partnerships lies in the individuality of each partner.
- Our "OnePartner" model is designed to allow clinics to maintain their unique culture and identity, empowering them to foster meaningful relationships within their communities.
- You will demonstrate flexibility to accommodate varied shifts and commit to exceptional support.
Nice to have
- Process all new requests in ManageEngine ServiceDesk Plus MSP system, if needed assign requests to the proper department queue.
- MacBook and iPad troubleshooting a plus
- ManageEngine Service Desk Plus experience a plus
Compensation
- $44,000-$46,000 per year, depending upon experience.
Benefits
- Excellent benefits package including 401k, health, dental, generous Paid Time Off, and more
- We partner with close to 700 clinics nationwide, across 44 states, offering them the resources, operational support, and clinical expertise needed to thrive in today's healthcare landscape.
- By aligning with the USPh network, our partners benefit from operational support and a shared commitment to evidence-based care, all while maintaining their autonomy and local identity.
Company info
- By preserving their local roots, clinics can continue to build trust with patients and referral sources, while attracting top talent who value the chance to be part of a personalized, community-centered environment.
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This listing is sourced directly from US Physical Therapy's careers page and normalized into a canonical job model.