Tandem Entertainment

Provider Growth Associate

New York office · Staff+ · Full-time

Sponsorship not specifiedDetected 318 days ago

HubSpotCRMCustomer SuccessCommunication

About the role

As a member of our Provider Growth team, you will be responsible for helping new provider organizations go from first contact to full activation.
Your job is to make onboarding fast, simple, and effective - ensuring every new user sees value early and often.
This is a hands-on, client-facing role that requires both empathy and execution.

With the traction to support conviction in our model, we raised significant funding from top investors (Thrive Capital, General Catalyst, and Accel) to build an exceptional team of engineers and operators.
You will work closely with ops, product, and engineering to build scalable processes, surface feedback, and help the company understand what providers actually need.
Your work will directly impact how many patients get the support they need and how fast we can scale.
Own the end-to-end onboarding experience for new provider organizations, from first contact all the way through to full activation
Build, maintain, and close a list of target accounts, in partnership with RevOps & Analytics teams
Drive outreach and engagement to help bring new practices into the funnel and get them excited to try Forus
Host product demos, training sessions, onboarding walkthroughs, and develop materials tailored to different user types (e.g., staff, clinicians, administrators)
Build and refine repeatable playbooks and self-serve resources to help onboarding scale efficiently
Drive usage of key features by helping providers understand how to incorporate them into their real-world workflows, and gather feedback on those features to inform Product improvements

We provide competitive compensation with meaningful equity (for full-time employees).

Proven track record in sales, customer success, or implementation, ideally in a startup or health tech environment
A strong sense of user empathy, especially for providers and staff juggling high workloads (familiarity with healthcare workflows, provider practices, or EHRs is a big plus)
Fully covered medical, vision, and dental insurance.
Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
Unlimited paid time off (PTO) and 16 weeks of parental leave.

Our approach is distinctly enabled by AI, but our business gets stronger (not commoditized) as foundation models improve.
We are building durability through two-sided network effects that compound over time.
If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.
We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow.

This listing is sourced directly from Tandem Entertainment's careers page and normalized into a canonical job model.