Cryoport

Cryoport

Program Manager - Contract Position

Remote - USA, USA · Senior · Contract

Sponsorship not specifiedDetected 62 days ago
ExpressProject ManagementAgileJiraSalesforceCRMAccount ManagementBusiness DevelopmentExcelSupply ChainLogisticsProcess ImprovementPerformance ManagementCustomer SupportClinical TrialsGMPLeadershipCommunicationPublic SpeakingAdaptabilityMicrosoft OfficeNetSuiteGxP

About the role

  • This is a contract position with an estimated duration of 6-9 months.
  • There may be an opportunity for a full-time conversion based on business needs and performance.
  • Oversee the closeout of projects and identify lessons learned to aid in continuous improvements to refine products and service offerings - including net promoter score and other metrics.

Responsibilities

  • Serve as a key contact for clients and provide operational support for client projects by facilitating internal and external program communications.
  • Develop Project Plans, Invoice Reports, Presentations and other final Project Deliverables to support execution of projects and business/performance reviews for client programs.
  • Monitor and drive client specific, program-related revenue recognition and immediately report any gap from projected targets.
  • Support training, including cross-training for other employees in the organization where and when appropriate.
  • Serve as the central point of contact for client projects and provide operational support including facilitating all program communications internally and externally and leading cross-functional teams in managing multiple project plans and client commitments.
  • Support Operations and Quality Assurance teams with issue submission,
  • Support the writing and review of departmental SOPs and Work Instructions within the Cryoport Systems Quality Management System (QMS).

Requirements

  • Proven 1-2 years of work experience in client-facing roles with the ability to talk dynamically and professionally in front of internal and external stakeholders.
  • Recommended (but not required) certifications include PMP, Scrum Master, Lead Six Sigma (Green Belt or above).
  • Proficiency in Microsoft Office applications or similar (Excel, Work, PowerPoint).
  • Proficiency in Project Management Software (Microsoft Project, Jira, Zoho, Smartsheet, Asana or similar).
  • Measure project and program performance using Project Management tools and techniques to monitor progress, identify and quantify variances and perform any required corrective actions.
  • Support cross-functional business process improvement activities as required.
  • Select suppliers/service providers and monitor the delivery of custom services and products as required to support the client project.

Nice to have

  • A bachelor's degree in a technical discipline is required.
  • Previous experience in Pharmaceutical, Biopharmaceutical Logistics, Supply Chain and/or Clinical Supply Management is highly preferred.
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This listing is sourced directly from Cryoport's careers page and normalized into a canonical job model.